JD Edwards Business Analyst

Description:

REPORTING TO THE IS SUPPORT MANAGER
JOB PURPOSE:
Provides a combination of administrative, analytical and/or technical support pertaining to JDE
JOB FUNCTION:
Business Analysis
Identify nonalignment between the business process and system setup and communicate the discrepancy to the BA team
Specification and testing of JDE processes and reports and changes to meet original customer requirements
Testing of ESU’s and Enhancements to meet original customer requirements
Application fine tuning and process refinement to customer satisfaction
Validate business processes on CaseWise software when required
Customer Service/Support:
Fulfil service requests for both internal and external users for JDE as per Helpdesk prioritisation
Identification and resolution of system errors with Oracle (when required) within projected timeframe
Coordinate JDE support with external consultants (when required) as per Helpdesk requirements
Support project team with expertise, testing and solution validation as requested
Coordinate new developments with developers as per the agreed go live target set
BI Platform Administration and Maintenance:
Provide BI application service desk support
Coordinate and manage support from application vendors
Manage user access to BI platforms
Coordinate and support BI application maintenance activities
Promote the use and adoption of BI applications (Evangelise) with internal customers
Training:
Administer and maintain user security for JDE
Assist with monitoring scheduled task and resolving failures when needed
Assist with monitoring general system health and take appropriate action when needed

Requirements:

QUALIFICATION & REQUIREMENTS:
Tertiary qualification in computer science, statistics or informatics
5 Years advanced ERP support or better applications support, fault finding and diagnostics.
JDE relevant commercial and operations experience will be a distinct advantage.
Attention to detail, continuous learner, manages own work, displays good judgement, customer focused, quality orientated, problem solver, analytical thinker and good communication skills
Proficient in the use of Qlik sense, Power BI and Microsoft Office Suite