Reservationist

Description:

About the LodgeA renowned 5-star luxury lodge is seeking a skilled and detail-oriented Reservationist to join our team. This is an exciting opportunity to be part of a world-class hospitality experience, ensuring seamless reservations and guest interactions from the first point of contact.

Key Responsibilities

• Handle all reservation inquiries via email, phone, and online booking platforms.
• Manage booking confirmations, deposits, and payment processes.
• Coordinate with lodge management, front-of-house teams, and travel agents to ensure accurate guest details and preferences.
• Maintain up-to-date records of availability, rates, and special promotions.
• Provide exceptional customer service, ensuring a seamless booking experience.
• Process modifications, cancellations, and special requests efficiently.
• Assist in compiling reports on occupancy, revenue, and booking trends.

Requirements

• Minimum 2–3 years of experience in luxury hospitality reservations or a similar role.
• Proficiency in reservation systems (e.g., Opera, ResRequest, Semper, or similar).
• Strong administrative and organizational skills with attention to detail.
• Excellent communication and customer service skills.
• Ability to work well under pressure in a fast-paced environment.
• Strong computer literacy, including Microsoft Office and email management.
• Knowledge of luxury lodge operations and high-end guest expectations is an advantage.

Perks & Benefits

• Competitive salary based on experience.
• Opportunity to work with a leading luxury hospitality brand.
• Career growth, training, and development opportunities.
• Collaborative and dynamic work environment.

Requirements:

Key Responsibilities

• Handle all reservation inquiries via email, phone, and online booking platforms.
• Manage booking confirmations, deposits, and payment processes.
• Coordinate with lodge management, front-of-house teams, and travel agents to ensure accurate guest details and preferences.
• Maintain up-to-date records of availability, rates, and special promotions.
• Provide exceptional customer service, ensuring a seamless booking experience.
• Process modifications, cancellations, and special requests efficiently.
• Assist in compiling reports on occupancy, revenue, and booking trends.

Requirements

• Minimum 2–3 years of experience in luxury hospitality reservations or a similar role.
• Proficiency in reservation systems (e.g., Opera, ResRequest, Semper, or similar).
• Strong administrative and organizational skills with attention to detail.
• Excellent communication and customer service skills.
• Ability to work well under pressure in a fast-paced environment.
• Strong computer literacy, including Microsoft Office and email management.
• Knowledge of luxury lodge operations and high-end guest expectations is an advantage.

Perks & Benefits

• Competitive salary based on experience.
• Opportunity to work with a leading luxury hospitality brand.
• Career growth, training, and development opportunities.
• Collaborative and dynamic work environment.

• Handle all reservation inquiries via email, phone, and online booking platforms.
• Manage booking confirmations, deposits, and payment processes.
• Coordinate with lodge management, front-of-house teams, and travel agents to ensure accurate guest details and preferences.
• Maintain up-to-date records of availability, rates, and special promotions.
• Provide exceptional customer service, ensuring a seamless booking experience.
• Process modifications, cancellations, and special requests efficiently.
• Assist in compiling reports on occupancy, revenue, and booking trends.

• Minimum 2–3 years of experience in luxury hospitality reservations or a similar role.
• Proficiency in reservation systems (e.g., Opera, ResRequest, Semper, or similar).
• Strong administrative and organizational skills with attention to detail.
• Excellent communication and customer service skills.
• Ability to work well under pressure in a fast-paced environment.
• Strong computer literacy, including Microsoft Office and email management.
• Knowledge of luxury lodge operations and high-end guest expectations is an advantage.

• Competitive salary based on experience.
• Opportunity to work with a leading luxury hospitality brand.
• Career growth, training, and development opportunities.
• Collaborative and dynamic work environment.