Description:
Our client is looking for a Senior Business Analyst to join the team.
In this role, you’ll drive business solutions, optimize processes, and ensure successful delivery for our clients. If you thrive in a dynamic, high-pressure environment and excel in client engagement, this role is for you!
Responsibilities:
· 5+ years in performance improvement, including 2+ years as a Senior or Lead Business Analyst.
· Perform requirements gathering, process analysis, and gap analysis to ensure client needs are met.
· Create detailed use cases and collaborate with technical teams to implement functionality.
· Conduct product testing, user training, and prepare SLA reports.
· Build strong client relationships and provide first-line support.
· Identify opportunities for process and service improvements.
Should you meet the requirements for this position, please email your CV to it.jobs@tumaini.co.za . You can also contact the team on XXX-XXXX or visit our website www.tumaini.co . Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.