Description:
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Betting Clerk to be based in Malmesbury, Western Cape . Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible to manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing pay-outs, customer service and compliance
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
Your Bring:
- 1 – 2 years’ experience in the gaming industry
What You’ll Do for The Brand:
Branch Growth
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
Sales Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
Cash Management
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
Branch Appearance
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your work stations is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)
Customer Service
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written)
- Good understanding of betting procedures
- Good problem-solving skills
- Good understanding of different betting types
- Great customer service skills
So, are you ready to level up, learn and perform at your best? Apply now!
Requirements:
- 1 – 2 years’ experience in the gaming industry
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all betting rules, odds and pay-outs.
- Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
- Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Team members are to be alert to emerging attempts to defraud the company.
- Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
- Interim checks must be done within the course of the day with the team leader on duty.
- Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
- Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.
- Ensure that the branch is always neat and tidy according to Hollywood standards.
- Ensure that your work stations is well maintained and in good working condition.
- Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)
- Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address customer complaints and ensure that customers are given positive feedback.
- Build strong relationships with regular customers.
- Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.
- Excellent Listening skills.
- Excellent communication skills (verbal and written)
- Good understanding of betting procedures
- Good problem-solving skills
- Good understanding of different betting types
- Great customer service skills