Sales Account Manager

Description:

Responsibilities:

Will manage a high level corporate client
The successful candidate will need to:
Ensure all quote requests are submitted correctly and within the companies time frame as set out in our SLA’s
Negotiate with suppliers for the best possible price in order to maintain beneficial GP
Offer and suggest alternative product and/or services in order to meet end users deadlines
Provide first line sales telephonic assistance to customers
Identify sales opportunities
Manage production of all orders and ensuring orders are delivered as per company SLA’s and/or to meet clients delivery deadline
Following up on quotations and production
Communicating & updating the external sales executive on all production and quotations
Assisting management with ad hoc projects and requests where necessary
Ensuring documentation is submitted timeously
Ensuring production schedule is updated daily
In dept CI knowledge for all allocated customers as candidate will be approving artwork with suppliers
Various office administrative duties
Working with various departments within the company to ensure orders are completed in time and according to our company standards – includes briefing departments accordingly in order for them to fulfil their duties
Managing day to day running of the onsite corporate store
Work closely together with the brand experience team
Support the brand experience team with bespoke and stock order requirements
Weekly reporting i.t.o. bespoke orders, production, ops
Securing of orders – bespoke and adhoc
Off site event support – weekends and or evenings will be required from time to time
Assist in Sales Reporting: Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales metrics to the sales team and management.
Plan and coordinate administrative procedures and systems and devise ways to streamline processes
Assess staff performance and provide coaching and guidance to ensure maximum efficiency
Ensure the smooth and adequate flow of information within the company to facilitate other business operations
Manage schedules and deadlines
Ensure operations adhere to policies and regulations
Help prepare sales presentations
Handle Inquiries and Correspondence: Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments.
Coordinate Sales Events: Assist in organizing sales events, trade shows, and conferences. Coordinate logistics, manage registrations, and provide on-site support when necessary.

Requirements:

Requirements:

At least 3-5 years’ experience in sales administration, quoting and/or production
Excellent organizational and time management skills
Managing Production and/or knowledge of production
Knowledge of CI and CAD approvals will be beneficial
Excellent ability to plan, organise & handle customer queries
Sense of urgency
Must have own vehicle
Computer Literate (MS Office, Netsuite, Accpac or Sage)
Must be proficient in English & Afrikaans
Strong phone presence and willing to telephonically call clients and suppliers and speak to them
Must have at least 5 years experience in managing a team

Attributes:

Attention to detail (crucial)
Excellent Organisational skills
Ability to work as part of a team
Take instructions from the external sales executive
Work under extreme pressure with frequent interuptions
Goal-oriented
Good communication
Work efficiently & accuracy
Time management

This person needs to be confident, presentable (take pride in their appearance. Position will require regular travel to other provinces and servicing clients across Gauteng. Running of one of our corporate stores in Silverton and reporting into the Client Director