Description:
A client of ours is currently seeking a Support Desk Consultant to join their team in Century City. If you have a strong client support background and an interest in international supply chain software, this is an exciting opportunity to contribute to a high-performing team. In this role, you will be the first point of contact for clients needing assistance with the software, ensuring a seamless user experience through troubleshooting, training, and support. Primary Responsibilities:- Client Support: Provide exceptional support to clients using our International Supply Chain application. Address client inquiries via email or phone and resolve issues professionally and efficiently.
- Troubleshooting & Issue Resolution: Diagnose, troubleshoot, and resolve software-related issues, including functionality, systems integration, and user experience/education. Escalate complex issues to the appropriate technical teams within the business.
- Client Training: Assist with onboarding and training clients, ensuring they can effectively use the software by providing clear instructions and ongoing support.
- Documentation & Reporting: Maintain accurate records of client issues, resolutions, and feedback using an online support tracking system, and keep timesheets updated.
- Collaboration: Work closely with development teams, business analysts, and project managers to ensure client issues are resolved promptly. Share client feedback with relevant teams for continuous product improvements.
- Product Knowledge: Stay up to date with software updates, new features, and best practices in International Supply Chain software to provide clients with the most effective solutions.
- Quality Assurance: Ensure all client interactions align with the company’s service standards and quality expectations.
- 3-5 years of experience in a client support or help desk role, ideally within a technology or software environment.
- Experience in supply chain, logistics, freight forwarding, or ERP systems is highly advantageous, as is familiarity with international supply chain software systems.
- Strong technical aptitude with the ability to troubleshoot and resolve software-related issues.
- Excellent communication skills (both written and verbal), with the ability to explain technical concepts to non-technical clients.
- A tertiary qualification (National Diploma, Degree, or equivalent) in a related field is preferred.
- Client-Focused: A strong commitment to client satisfaction with a proactive approach to problem-solving.
- Team-Oriented: Able to work collaboratively with both technical and non-technical teams.
- Detail-Oriented: Exceptional attention to detail and the ability to handle multiple support requests at once.
- Time Management: Strong organizational skills with the ability to prioritize tasks and meet deadlines.
- Adaptability: Comfortable working in a structured environment while adapting to changing client needs.
- Patience & Empathy: Ability to maintain professionalism and calmness in challenging client situations.
- Experience with integration technologies such as web services, APIs, or similar systems.
- Previous experience working with international customs systems (e.g., SARS or similar).
For more IT jobs, please visit www.networkrecruitment.co.za
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.
For more information contact:
Reinie Du Preez
Senior Specialist Recruitment Consultant
E-mail: rdpreez@networkrecruitment.co.za
Requirements:
- Client Support: Provide exceptional support to clients using our International Supply Chain application. Address client inquiries via email or phone and resolve issues professionally and efficiently.
- Troubleshooting & Issue Resolution: Diagnose, troubleshoot, and resolve software-related issues, including functionality, systems integration, and user experience/education. Escalate complex issues to the appropriate technical teams within the business.
- Client Training: Assist with onboarding and training clients, ensuring they can effectively use the software by providing clear instructions and ongoing support.
- Documentation & Reporting: Maintain accurate records of client issues, resolutions, and feedback using an online support tracking system, and keep timesheets updated.
- Collaboration: Work closely with development teams, business analysts, and project managers to ensure client issues are resolved promptly. Share client feedback with relevant teams for continuous product improvements.
- Product Knowledge: Stay up to date with software updates, new features, and best practices in International Supply Chain software to provide clients with the most effective solutions.
- Quality Assurance: Ensure all client interactions align with the company’s service standards and quality expectations.
- 3-5 years of experience in a client support or help desk role, ideally within a technology or software environment.
- Experience in supply chain, logistics, freight forwarding, or ERP systems is highly advantageous, as is familiarity with international supply chain software systems.
- Strong technical aptitude with the ability to troubleshoot and resolve software-related issues.
- Excellent communication skills (both written and verbal), with the ability to explain technical concepts to non-technical clients.
- A tertiary qualification (National Diploma, Degree, or equivalent) in a related field is preferred.
- Client-Focused: A strong commitment to client satisfaction with a proactive approach to problem-solving.
- Team-Oriented: Able to work collaboratively with both technical and non-technical teams.
- Detail-Oriented: Exceptional attention to detail and the ability to handle multiple support requests at once.
- Time Management: Strong organizational skills with the ability to prioritize tasks and meet deadlines.
- Adaptability: Comfortable working in a structured environment while adapting to changing client needs.
- Patience & Empathy: Ability to maintain professionalism and calmness in challenging client situations.
- Experience with integration technologies such as web services, APIs, or similar systems.
- Previous experience working with international customs systems (e.g., SARS or similar).
25 Feb 2025;
from:
careers24.com