Description:
Purpose of the Job:
To define the customer interactions of the customer facing solutions. To support the ongoing design of our customer facing solution and digital experience. Responsible for designing visually appealing, intuitive, and user-friendly software applications. With a deep understanding of user research, design principles, and industry trends, collaborate with stakeholders, developers, and product owners to develop wireframes, prototypes, and high-fidelity mockups that will drive the development of our software solutions. The person appointed to this position will report to the Senior Manager: Applications
Key Performance Areas:
· Work collaboratively to help identify opportunities to better understand customer’s needs.
· Analyzes and interprets what is happening in the industry, driven by the latest news / incidents.
· Work proactively with technology-, product- and other key stakeholders to come up with new and creative ideas.
· Define user experience concepts and components for the product or project using tools such as wireframes, prototypes, and process flow diagrams.
· Deliver UX designs that would meet the customer experience requirements.
· Proactively uses data to establish key metrics for projects.
· Explore data from analytics platforms, customer insight or other sources to understand context of UX projects
· Regularly tests design work with users in partnership with business and business analysts.
· Continually develops depth and breadth in key competencies.
Other Key Competencies:
The candidate must demonstrate the following skills and attributes: problem analysis, active listening, critical thinking, excellent communication, and interpersonal skills (verbal and written), and an attention to detail. Proven work experience as a UX Designer, or similar role. Hands-on experience with HTML & CSS environments.
Requirements:
- Ux Design: 4 to 5 years
- Computer Systems: 4 to 5 years
Requirements:
A National Diploma in IT or Computer Systems or equivalent, with at least 4 years’ experience in UX design (preferably in customer facing websites and portals). The candidate must have experience in running usability sessions and collaborating with other functions as needed to ensure the proposed UX is feasible and adds value. Deep understanding of design principles and industry trends. Demonstrate working process including user workflows, wireframes / mockups, design exploration and interactive prototypes, delivered to a high level of attention to detail. Basic understanding of HTML and CSS would be an advantage.