Description:
Overview
Our client is seeking a highly motivated and detail-oriented individual to join their team as a Service Delivery Supervisor in the Customer Support Centre. The ideal candidate will have a strong background in customer service, excellent organizational skills, and the ability to lead and motivate a team to deliver exceptional service to our customers.
Responsibilities
- Supervise a team of customer service representatives, providing guidance, support, and training as needed.
- Monitor and evaluate team performance, ensuring that service levels and KPI's are met or exceeded.
- Handle escalated customer inquiries and provide timely and effective resolutions.
- Develop and implement processes and procedures to improve efficiency and service quality.
- Collaborate with other departments to ensure seamless coordination and communication.
- Conduct regular performance reviews and provide feedback and coaching to team members.
- Maintain accurate records and reports on team performance and customer feedback.
- Stay up to date on industry trends and best practices in customer service delivery.
Requirements:
Overview
Our client is seeking a highly motivated and detail-oriented individual to join their team as a Service Delivery Supervisor in the Customer Support Centre. The ideal candidate will have a strong background in customer service, excellent organizational skills, and the ability to lead and motivate a team to deliver exceptional service to our customers.
Responsibilities
- Supervise a team of customer service representatives, providing guidance, support, and training as needed.
- Monitor and evaluate team performance, ensuring that service levels and KPI's are met or exceeded.
- Handle escalated customer inquiries and provide timely and effective resolutions.
- Develop and implement processes and procedures to improve efficiency and service quality.
- Collaborate with other departments to ensure seamless coordination and communication.
- Conduct regular performance reviews and provide feedback and coaching to team members.
- Maintain accurate records and reports on team performance and customer feedback.
- Stay up to date on industry trends and best practices in customer service delivery.
Overview
Our client is seeking a highly motivated and detail-oriented individual to join their team as a Service Delivery Supervisor in the Customer Support Centre. The ideal candidate will have a strong background in customer service, excellent organizational skills, and the ability to lead and motivate a team to deliver exceptional service to our customers.
Responsibilities
- Supervise a team of customer service representatives, providing guidance, support, and training as needed.
- Monitor and evaluate team performance, ensuring that service levels and KPI's are met or exceeded.
- Handle escalated customer inquiries and provide timely and effective resolutions.
- Develop and implement processes and procedures to improve efficiency and service quality.
- Collaborate with other departments to ensure seamless coordination and communication.
- Conduct regular performance reviews and provide feedback and coaching to team members.
- Maintain accurate records and reports on team performance and customer feedback.
- Stay up to date on industry trends and best practices in customer service delivery.
- Supervise a team of customer service representatives, providing guidance, support, and training as needed.
- Monitor and evaluate team performance, ensuring that service levels and KPI's are met or exceeded.
- Handle escalated customer inquiries and provide timely and effective resolutions.
- Develop and implement processes and procedures to improve efficiency and service quality.
- Collaborate with other departments to ensure seamless coordination and communication.
- Conduct regular performance reviews and provide feedback and coaching to team members.
- Maintain accurate records and reports on team performance and customer feedback.
- Stay up to date on industry trends and best practices in customer service delivery.
- Leadership And Team Management Skills: 5 to 6 years
- Managing A Call Centre And Remote Support Technicians: 5 to 6 years
- Experience Within The Office Automation/Networking/Internet/Security Industry: 5 to 6 years
- ERP And Freshdesk Knowledge: 2 to 3 years
Requirements
- Relevant Diploma or Degree.
- 5-7 Years' experience managing a Call Centre and Remote Support Technicians.
- Excellent organizational and problem solving skills.
- Effective leadership and team management skills.
- Ability to improve systems and be innovative.
- Excellent process management skills.
- ERP and Freshdesk knowledge (Advantage).
Requirements
- Relevant Diploma or Degree.
- 5-7 Years' experience managing a Call Centre and Remote Support Technicians.
- Excellent organizational and problem solving skills.
- Effective leadership and team management skills.
- Ability to improve systems and be innovative.
- Excellent process management skills.
- ERP and Freshdesk knowledge (Advantage).
- Relevant Diploma or Degree.
- 5-7 Years' experience managing a Call Centre and Remote Support Technicians.
- Excellent organizational and problem solving skills.
- Effective leadership and team management skills.
- Ability to improve systems and be innovative.
- Excellent process management skills.
- ERP and Freshdesk knowledge (Advantage).
Requirements
- Relevant Diploma or Degree.
- 5-7 Years' experience managing a Call Centre and Remote Support Technicians.
- Excellent organizational and problem solving skills.
- Effective leadership and team management skills.
- Ability to improve systems and be innovative.
- Excellent process management skills.
- ERP and Freshdesk knowledge (Advantage).