Senior Candidate Services Advisor

Description:

Job Title : Senior Candidate Services Advisor - Screening 🌟
Reporting to : Candidate Services Team Leader
Team : Candidate Services

Role Overview :
As a Senior Candidate Services Advisor , you will oversee the pre-employment screening process, ensuring the highest standards of service and compliance. You will lead the team in resolving complex queries, mentoring junior staff, and managing client relationships, while maintaining operational efficiency and minimizing risks. This is a key role requiring a strong focus on process improvement, team leadership, and client satisfaction. 💼🔍

Key Responsibilities :

• Act as the first point of escalation for complex candidate and client queries. 📞
• Mentor and support less experienced team members, driving continuous improvement. 👥
• Manage performance metrics (SLAs, KPIs) and produce internal and client reports to ensure accuracy and compliance. 📊
• Lead or assist with additional projects , ensuring flexibility and effective task prioritization. 🎯
• Oversee compliance checks and ensure team members follow screening protocols. ✅
• Support client relationships , conduct service reviews, and attend client meetings as needed. 🤝
• Guide candidates through the screening process, ensuring all necessary documentation is collected. 📑
• Maintain accuracy in documenting and recording screening results. 📋
• Continuously develop an understanding of industry regulations and pre-employment screening practices. 📚
• Assist the team with other accounts and handle workload distribution as required. 🔄

Qualifications & Skills :

• Extensive experience in customer service or pre-employment screening. 📋
• Strong knowledge of screening tools/software and regulatory protocols . 💻
• Proven ability to mentor and manage a team, driving high performance and development. 👥
• Exceptional communication skills , with the ability to manage client expectations and resolve complex issues. 🗣️
• Strong organizational skills with the ability to manage multiple priorities effectively. 🗂️
• Proficiency in MS Office (Word, Excel, Outlook). 📊
• A results-driven mindset with a focus on compliance and operational efficiency. 🚀

What We Offer :

• A dynamic work environment with opportunities for career growth and professional development. 📈
• Competitive salary and benefits . 💼
• The chance to be part of a high-performing team with a focus on delivering exceptional service to clients and candidates. 🌍

Why Join Us?

• 🚀 Be part of a growing recruitment team with career progression opportunities.
  🌍 Gain exposure to UK/EU/International recruitment markets (if applicable).
  ⚡ Work in a fast-paced, dynamic environment that values efficiency and compliance.
  💼 Competitive salary, benefits, and professional development opportunities.
• 🔹 If you have a strong background in candidate services and are looking to take the next step in your career, we invite you to apply. 🚀

Requirements:

• Act as the first point of escalation for complex candidate and client queries. 📞
• Mentor and support less experienced team members, driving continuous improvement. 👥
• Manage performance metrics (SLAs, KPIs) and produce internal and client reports to ensure accuracy and compliance. 📊
• Lead or assist with additional projects , ensuring flexibility and effective task prioritization. 🎯
• Oversee compliance checks and ensure team members follow screening protocols. ✅
• Support client relationships , conduct service reviews, and attend client meetings as needed. 🤝
• Guide candidates through the screening process, ensuring all necessary documentation is collected. 📑
• Maintain accuracy in documenting and recording screening results. 📋
• Continuously develop an understanding of industry regulations and pre-employment screening practices. 📚
• Assist the team with other accounts and handle workload distribution as required. 🔄

• Extensive experience in customer service or pre-employment screening. 📋
• Strong knowledge of screening tools/software and regulatory protocols . 💻
• Proven ability to mentor and manage a team, driving high performance and development. 👥
• Exceptional communication skills , with the ability to manage client expectations and resolve complex issues. 🗣️
• Strong organizational skills with the ability to manage multiple priorities effectively. 🗂️
• Proficiency in MS Office (Word, Excel, Outlook). 📊
• A results-driven mindset with a focus on compliance and operational efficiency. 🚀

• A dynamic work environment with opportunities for career growth and professional development. 📈
• Competitive salary and benefits . 💼
• The chance to be part of a high-performing team with a focus on delivering exceptional service to clients and candidates. 🌍

• 🚀 Be part of a growing recruitment team with career progression opportunities.
  🌍 Gain exposure to UK/EU/International recruitment markets (if applicable).
  ⚡ Work in a fast-paced, dynamic environment that values efficiency and compliance.
  💼 Competitive salary, benefits, and professional development opportunities.
• 🔹 If you have a strong background in candidate services and are looking to take the next step in your career, we invite you to apply. 🚀