Sales Administrator (Midrand)

Description:

• Minimum of 2 years warehouse-related experience
• Minimum of 2 years experience in a sales support or sales administrative role, for ideally within the chemical industry
• Chemical-related experience is advantageous
• Grade 12 or equivalent is essential (with Maths will be advantageous).
• Computer Literacy Proficiency in Microsoft Office (Excel, Word, MS Teams, Outlook Syspro Personal Attributes
  
  Presentable with excellent communication skills (written and verbal) in English.
  
  • Confident, articulate, and professional speaking abilities due to pressurised environment involving various conflict situations.
  • Ability to work independently but also be a team player.
  • Positive, self-motivated and confident approach.
  • Honest and reliable.
  • Ability to work with customers.
  • Able to work flexible hours.
  • Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
  • Attention to detail and accuracy in data entry and documentation
    Key Performance Areas:
    
    
    • .Internal Sales / Customer Service Functions:
    • Direct liaison (via email, telephonically etc.) between the sales force, customers, and company supply chain to fill all internal and external customer orders timeously and accurately.
    • Receiving, processing and distribution of all customer orders.
    • Generating customer quotes, sales orders and tax invoices
    • Conversion of orders from picking slips to an invoice.
    • Handling of customer queries should they arise.
    • Manage incoming calls from suppliers and customers.
    • Identify back orders or no stock items and communicate with the client and sales force as to status.
    • Close off back orders and ensure stock is received / dispatched according to customers requirements, within the specified time frame.
    • Field and follow up on order and delivery queries.
    • Process and submit proforma and/or urgent quotations within the specified time frame.
    • Process FOL (Free On Loan) orders and ensure the relevant agreements are completed.
    • Regular communication to update sales forces on logistics and issues regarding customer requirements.
    • Provide regular feedback to clients and sales force regarding order fulfilment status.
    • Assure all complaints are recorded properly and are closed out upon resolution with the customer.
    • Maintaining a delivery note register for all manual orders.
    • Administration Functions:
    • Manage all administration regarding orders received / dispatched.
    • Ensure proper administration systems are maintained / utilised to ensure efficient and effective services to internal and external stakeholders.
    • Ensure correct documents are utilised for the issuing and returning of FOL