Description:
Our client, who is an award winning tour operator is looking for a Travel Expert to join their team in Rondebosch. If you have a passion for creating luxury and bespoke trips for high end clientele with extensive knowledge of Africa and Indian Ocean then we are looking for YOU! Position: Permanent Location: Cape Town Hybrid role (after probation period) Market related salary + attractive benefits Responsibilities:- Curation of high quality, tailor-made itineraries for a wide range of traveller segments
- End-to-end sales process including planning, costing, refining and confirming itineraries; through to post-travel communications
- Conversion of warm sales leads via email, telephone and video calls
- High quality presentation of travel itineraries customised to the client’s unique requirements, along with supply of relevant supporting information and advice
- Delivery of gold standard client service at all stages of the sales process to engender repeat and referral business
- Proactive expansion of product knowledge keeping abreast of latest industry developments to ensure expertise across our specialist product portfolio
- Maintain up-to-date commercial knowledge of properties, flight routings and logistics
- Foster good working relationships with colleagues and trade partners; and exhibit a strong team ethic.
Requirements:
- Curation of high quality, tailor-made itineraries for a wide range of traveller segments
- End-to-end sales process including planning, costing, refining and confirming itineraries; through to post-travel communications
- Conversion of warm sales leads via email, telephone and video calls
- High quality presentation of travel itineraries customised to the client’s unique requirements, along with supply of relevant supporting information and advice
- Delivery of gold standard client service at all stages of the sales process to engender repeat and referral business
- Proactive expansion of product knowledge keeping abreast of latest industry developments to ensure expertise across our specialist product portfolio
- Maintain up-to-date commercial knowledge of properties, flight routings and logistics
- Foster good working relationships with colleagues and trade partners; and exhibit a strong team ethic.
- Customer Success: 3 to 4 years
- Travel Arrangments: 3 to 4 years
- Travel Sales: 3 to 4 years
- 4 years’ Travel Consultant experience in a tailor-made travel environment working with complex Southern Africa and East African itineraries
- First-hand knowledge of our core destinations, specifically within sub-Saharan Africa
- Demonstrable sales performance in a target-driven environment
- Excellent communication skills, both written and verbally
- Outstanding customer service skills and attention-to-detail
- Advanced levels of IT literacy
- Highly-organised with strong time management skills
- Results-orientated
- Knowledge of the Indian Ocean and Indian Subcontinent
- GDS/flight operating systems
- 4 years’ Travel Consultant experience in a tailor-made travel environment working with complex Southern Africa and East African itineraries
- First-hand knowledge of our core destinations, specifically within sub-Saharan Africa
- Demonstrable sales performance in a target-driven environment
- Excellent communication skills, both written and verbally
- Outstanding customer service skills and attention-to-detail
- Advanced levels of IT literacy
- Highly-organised with strong time management skills
- Results-orientated
- Knowledge of the Indian Ocean and Indian Subcontinent
- GDS/flight operating systems
19 Feb 2025;
from:
careers24.com