Description:
Well established company based in East London are seeking applicants to join their dynamic team.
This role is the front/customer facing host in Custom Framing – ability to listen and guide customers with their framing needs. This role is vital in the branch sales generation and the production of high-quality work. With such a position, the applicant will be responsible for a variety of products and service offerings. The applicant will be expected to give a friendly prompt service to all customers. The ability to use own initiative, generating adequate sales leads and committing to a prompt and professional service delivery to the company's clients at all times.
Requirements:
Must have Grade 12 Must be computer literate Previous retail experience advantageous Interest in or a flair for interior design would be advantageousResponsibilities:
Making sure the Framing Consultation area, workspace and store are neat and tidy Assisting customers with framing guidance through consultation, pricing, quoting and invoicing Handling emails, queries and orders promptly Preparing all required paperwork, in an organised and timely manner Ensuring stock is replenished and reordered timeously, continually checking stock on hand before ordering. Ensuring all deadlines and quality standards are met and customers are communicated with regularly through the process Phoning customers and sms on Bulk SMS system for collections Understanding and implementing all policies, procedures and quality standards Learning the art and technical skill of custom framing, including sewing of clothing items to backing boards, which art gets glued and which do not (to preserve their authenticity & legitimacy) Operating and maintaining the necessary machinery, including the glass, mount and frame cutters Continually advance your product knowledge and that of other employees Actively co-ordinate necessary staff members by working hands on, servicing customers and overseeing the coordination of deliverables and take charge of issues by discussing any problems directly with management timeously Make sure you are a role model for staff by providing excellent customer service, and support to the business and play a leadership roleShould you wish to apply please submit your CV through for consideration.
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.