Description:
Requirements:Understanding of FAIS and FICA legislation. 2-3 years in the financial services industry is advantageous. Relevant tertiary education or courses. Computer skills: Microsoft Office (Excel, Word, Outlook essential), SharePoint, Xplan. Good verbal and written communication skills. High energy, customer-centric, and relationship-oriented. Methodical, accurate, with meticulous attention to detail. Organizational skills with the ability to prioritize, plan, and manage projects. Critical thinking: ability to strategize, research, and interpret. Problem-solving ability to apply creative skills in evaluating problems and identifying optimal solutions while being flexible to meet clients' changing needs. Resilient under pressure with the ability to multi-task.
Responsibilities and expectations but not limited to:
Client Services:
Implement the client services experience as defined by the Head of Operations. Oversee administrative processes and controls in the Financial Planning practice. Act as liaison between Financial Planner Partner and product providers. Manage client queries and transactions, ensuring efficient service delivery. Follow the formal complaint resolution process. Uphold the principles of Treating Customers Fairly. Operations:
Collation of all client-related information (data discovery and fact find) and preparation of documentation for engagement between the Financial Planning Partner and client. FICA and AML capture and checking during client onboarding. Checking transition documentation for completeness and accuracy in alignment with the relevant client file checklist and lodgment rules. Administration of client transfers and new business transactions. Submission and monitoring of intermediary appointment notes to ensure clients successfully transfer to the license group and ongoing fees are received from relevant PPs. Capture, checking, and submission of new business documentation and applications, ensuring completeness and accuracy per lodgment rules. Monitoring underwriting and acceptance of new business transactions. Arranging medicals for clients where required and following up on outstanding requirements to ensure timely confirmation by relevant PPs. Providing ongoing service and maintenance support to the Financial Planning Partner and clients. Checking commission statements from CommPay and PPs, managing commission suspense accounts aligned to compliant new business lodgment. Escalating commission/fee issues with PPs as necessary. Operational support for Portfolio Managers and CRMs:
18 Feb 2025;
from:
gumtree.co.za