Junior Workshop and Service Technician

Description:

Reporting to Branch Manager
Purpose of Position:
Require a mature young, responsible and customer oriented person to join the team as a workshop and service technician. Vacuum pumps are a critical part of our customer’s process so if they need to be repaired or serviced, then a quick and very accurate response is critical. This means the successful candidate will need to be able to manage many issues at once and respond effectively to customer needs both during normal work hours but also outside of normal hours when required.
Job Description

Will be required to do in service centre work (Hands-on)
Perform stripping, cleaning, testing and building of Vacuum Pumps, Book in all pumps as per procedure when delivered on site and ensure that the line manager is informed of the delivery.
Liaise with customers in a professional and courteous manner. He will be contacting customers to discuss fault finding and servicing of their pumps. They are to inform customers when their pumps will be serviced /repaired and delivered back to the customer.
Travel to clients for onsite servicing and repairs when required.
Ensure the completion of the sales process of the service, from enquiry to successful repair, delivery, and payment in co-ordination with team.
Candidate must be capable of creating a job card and quoting.
Proactively follow up on offers made and constant liaising with customers regarding status of orders and back orders.
Retrieving order numbers, processing proforma invoices and proactively following through with its implementation.
Ordering of local buy out products for service.
Prepare spares and pumps that must be picked for delivery/collection by customers.
Be computer literate. Advantage in Microsoft Office, Outlook, Excel, Pastel.
Log data for the service centre and keep track of monthly statistics.
Update company SharePoint documents and lean kit daily.
Filing documents.
Must be able to follow existing procedures and implement new/improved procedures in the workshop.
Must know basic conditions of employment and adhere to them when dealing with staff.
Will be required to work overtime when necessary.
Must be willing to learn more skills and do training.
Must have a good understanding of stock and spares levels.
He will be reporting to the senior technician and branch manager.
Experience in managing of staff such as workshop assistants.
Travel overseas may be required for training.
Travel to our branches in CT, Jhb and PE may be required from time to time.
Assist with deliveries and collections to the branch.
Assist customers with enquiries. This includes email, telephonic and in person.
Source parts required for all non-company products.
Assist with walk-in customers.
Provide follow up dates and actions for next service.

Other:

You will be expected to drive continuous improvement and lean development within the business unit. Achievement of business plan targets and alignment to company core values in particular.
Assist in meeting the branches key performance indicators.
Must know and adhere to all Health and Safety requirements in the workshop.
Any other duties as requested by senior management.
Duties are subject to change
Development of the company's business in the province by:
Practicing value added selling and upselling – always sell more that is asked for.
Performing lead generation for key segments. Uncovering new opportunities whether via websites or through existing customers.
Assist in growing the number of pumps serviced with follow up dates and actions for next service

Requirements:

Qualifications:
Minimum Grade 12 or N6 and preferably a trade as Millwright or Fitter & Turner
Experience/knowledge:
3-5 years’ experience working in a service workshop.
Mechanical & electrical experience working on pumps and electrical motors (preferably vacuum pumps)
Candidate must have strong knowledge of mechanical and electrical principles
Computer literacy:

Microsoft
Outlook
Sage Pastel
Lean kit
Geopal
Excel

Character Traits:

Must be hands on accurate with precision work
Must be a proactive individual
Must be energetic and helpful
Must be a team player and people’s person
A good communicator verbally and in writing
The candidate must be passionate, enthusiastic and customer focused.
Must have a natural love for closing a deal or making a sale to obtain repairs
He must be self-disciplined, proactive, results orientated, and able to work under pressure.
Strong ability to work accurately with numbers and information
Must be able to multitask and enjoy a high-performance environment
Above all we require a professional approach to our workshop repairs and servicing.
Good planning abilities and time keeping is essential