Description:
Workshop Manager (Motor Cycles)
Salary; R25 000 - R35 000 neg depending on experience
Area; West Rand
Urgent position
- Overseeing the service operations of a company to ensure quality customer support and after-sales services
- Formulating procedures and policies that define how the service staff can provide quality service, and support to customers
- Establishing quality standards for staff to adhere to as part of their daily duties
- Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues
- Maintaining strong work relationships with suppliers, vendors and manufacturers for defect resolution, repair or replacements
- Auditing the work of the service department to identify inefficiencies and devising solutions
- Managing the budget related to a company's service department
- Collaborating with the information technology (IT) team to automate redundant, time-consuming tasks so that the service staff can focus on improving their interaction with customers and understanding their concerns better
- Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement
- Preparing comprehensive reports detailing all the activities of the service department to the senior management
- Training service staff on customer service etiquette and the step-by-step process of providing service to clients and customers, from incident logging to resolution
Minimum Requirements
5 years please experience as a workshop manager
2 years plus experience working with motorbikes
Experience managing a team
Target driven
Strong Customer service skills
www.sp-int.co.za
eben@sp-int.co.za
Requirements:
Workshop Manager (Motor Cycles)
Salary; R25 000 - R35 000 neg depending on experience
Area; West Rand
Urgent position
- Overseeing the service operations of a company to ensure quality customer support and after-sales services
- Formulating procedures and policies that define how the service staff can provide quality service, and support to customers
- Establishing quality standards for staff to adhere to as part of their daily duties
- Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues
- Maintaining strong work relationships with suppliers, vendors and manufacturers for defect resolution, repair or replacements
- Auditing the work of the service department to identify inefficiencies and devising solutions
- Managing the budget related to a company's service department
- Collaborating with the information technology (IT) team to automate redundant, time-consuming tasks so that the service staff can focus on improving their interaction with customers and understanding their concerns better
- Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement
- Preparing comprehensive reports detailing all the activities of the service department to the senior management
- Training service staff on customer service etiquette and the step-by-step process of providing service to clients and customers, from incident logging to resolution
Minimum Requirements
5 years please experience as a workshop manager
2 years plus experience working with motorbikes
Experience managing a team
Target driven
Strong Customer service skills
www.sp-int.co.za
eben@sp-int.co.za
Workshop Manager (Motor Cycles)
Salary; R25 000 - R35 000 neg depending on experience
Area; West Rand
Urgent position
- Overseeing the service operations of a company to ensure quality customer support and after-sales services
- Formulating procedures and policies that define how the service staff can provide quality service, and support to customers
- Establishing quality standards for staff to adhere to as part of their daily duties
- Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues
- Maintaining strong work relationships with suppliers, vendors and manufacturers for defect resolution, repair or replacements
- Auditing the work of the service department to identify inefficiencies and devising solutions
- Managing the budget related to a company's service department
- Collaborating with the information technology (IT) team to automate redundant, time-consuming tasks so that the service staff can focus on improving their interaction with customers and understanding their concerns better
- Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement
- Preparing comprehensive reports detailing all the activities of the service department to the senior management
- Training service staff on customer service etiquette and the step-by-step process of providing service to clients and customers, from incident logging to resolution
Minimum Requirements
5 years please experience as a workshop manager
2 years plus experience working with motorbikes
Experience managing a team
Target driven
Strong Customer service skills
www.sp-int.co.za
eben@sp-int.co.za
- Overseeing the service operations of a company to ensure quality customer support and after-sales services
- Formulating procedures and policies that define how the service staff can provide quality service, and support to customers
- Establishing quality standards for staff to adhere to as part of their daily duties
- Managing a team of customer service representatives, technicians and support staff to log, resolve and document issues
- Maintaining strong work relationships with suppliers, vendors and manufacturers for defect resolution, repair or replacements
- Auditing the work of the service department to identify inefficiencies and devising solutions
- Managing the budget related to a company's service department
- Collaborating with the information technology (IT) team to automate redundant, time-consuming tasks so that the service staff can focus on improving their interaction with customers and understanding their concerns better
- Tracking and monitoring service metrics, such as response time, resolution rate and customer feedback, to identify areas of improvement
- Preparing comprehensive reports detailing all the activities of the service department to the senior management
- Training service staff on customer service etiquette and the step-by-step process of providing service to clients and customers, from incident logging to resolution
18 Feb 2025;
from:
careers24.com