Description:
- Provide professional and proactive administration for Microsoft 365 and related applications available in the platform
- Assist with the setup, configure, maintenance and support of Microsoft 365 tenants on behalf of customers.
- The position responsibility requires independent analyses, communication and problem solving.
- Work is performed with little supervision and requires initiative and judgment.
- To Progress/close incidents to satisfactory conclusion on the incident system.
- Works with vendor support contacts to resolve technical problems.
- To provide a mentor and training role to co-workers.
- Some level of Technical Pre-Sales assistance to customers is expected.
- Other Duties as required.
Requirements:
- Provide professional and proactive administration for Microsoft 365 and related applications available in the platform
- Assist with the setup, configure, maintenance and support of Microsoft 365 tenants on behalf of customers.
- The position responsibility requires independent analyses, communication and problem solving.
- Work is performed with little supervision and requires initiative and judgment.
- To Progress/close incidents to satisfactory conclusion on the incident system.
- Works with vendor support contacts to resolve technical problems.
- To provide a mentor and training role to co-workers.
- Some level of Technical Pre-Sales assistance to customers is expected.
- Other Duties as required.
- 4-5 years’ experience supporting Microsoft on premise and cloud environments.
- Experience supporting MacOS
- Experience with N-Able products including N-Central, Cove Data
- Protection and Mail Assure.
- Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, as well as other Office 365 applications.
- Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies
- Experience installing/uninstalling software, patches, updates on Desktops and Laptops.
- Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems.
- Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
- Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
- Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
- Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
- Knowledge regarding routers (logging into a router - basic configuration)
- Knowledge of anti-virus and virus removal.
- Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software.
- Extensive Server knowledge: sharing, security, Active Directory knowledge, Server Virtualisation and security hardening.
- Customer Service experience.
- 4-5 years’ experience supporting Microsoft on premise and cloud environments.
- Experience supporting MacOS
- Experience with N-Able products including N-Central, Cove Data
- Protection and Mail Assure.
- Experience with Office 365, Exchange Hybrid Configuration, SharePoint, Teams, as well as other Office 365 applications.
- Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies
- Experience installing/uninstalling software, patches, updates on Desktops and Laptops.
- Advanced understanding and troubleshooting, of how a network functions/communicates/integrates with end devices and systems.
- Knowledge of networking hardware, cable, Wi-Fi, fibre, switches, routers, access points.
- Knowledge of WAN technology 3G, Diginet, ADSL, Satellite, etc.
- Knowledge of TCP/IP networks, troubleshooting, diagnostics, VPN troubleshooting, routing.
- Knowledge of printers: installing of network/USB printers, configuring scanning, sharing, physical setup and troubleshooting.
- Knowledge regarding routers (logging into a router - basic configuration)
- Knowledge of anti-virus and virus removal.
- Correct loading & reloading procedures of computers and servers, restoring of data, loading of drivers & software.
- Extensive Server knowledge: sharing, security, Active Directory knowledge, Server Virtualisation and security hardening.
- Customer Service experience.
17 Feb 2025;
from:
careers24.com