Description:
Company Overview: We are the leading Debt Review company in South Africa, recognized as the top National Debt Review company for 2024 by our industry peers, after consistently ranking in the top 5 for the past five consecutive years. Our mission is to assist South African consumers overcome their financial challenges and to achieve financial freedom through our professional debt counselling services. We are seeking to appoint a detail-oriented and experienced Debt Review Administrator to join our dynamic admin team. If you have a strong background in debt review administration, exposure to debt review clearances and familiar with the NCR Debt Help System (DHS), this is the perfect opportunity to grow your skills set and career within debt review and the broader financial services industry. Key Criteria for the Role: * Minimum Matric or equivalent qualification. * Minimum 1-2 years experience in debt review administration, with exposure to processing debt review clearance certificates, navigating the NCR Debt Help System (DHS) and handling debt review related queries. * Strong administrative skills with the ability to manage multiple tasks simultaneously, efficiently and accurately. * Excellent communication skills (verbal and written) in English and at least one other official South African language. * Proficiency in using the NCR Debt Help System (DHS) and other relevant debt review software. * Computer literate and highly proficient in MS Office, specifically Outlook and Excel at intermediate level or above. * Meticulous attention to detail and the ability to work accurately under pressure. * Customer-focused mindset with a commitment to delivering exceptional service. * Strong work ethic and the ability to work both independently and as part of a team. Key Outputs of the Role: * Debt Review Admin: Manage and process debt review cases, ensuring compliance with NCR regulations and company policies, while being hyper cognisant of the time-sensitive nature in each of the steps in the debt review process. * Clearances: Obtain paid-up letters from credit providers and facilitate the issuance of debt review clearance certificates. * NCR Debt Help System (DHS): Utilize the NCR DHS to update and maintain accurate client records. * Client Queries: Respond to and resolve client and credit provider queries related to debt review processes timeously. * Court Orders: Verify court orders and ensure distributions are aligned with legal requirements. * Record-keeping: Prepare and maintain accurate and comprehensive records for all debt review clients/cases. * Communication: Liaise with credit providers, portfolio managers, other internal teams and clients to provide progress updates and resolve issues within the stipulated timelines. * General Admin: Perform ad-hoc administrative tasks to support the debt review process. What We Offer: A rewarding career in the growing debt review space and the broader financial services industry. The opportunity to join an industry leader and disruptor, and be part of a dynamic and innovative team. Continuous learning and development opportunities. How to Apply: If you meet the above criteria and you’re ready to take the next step in your career, please submit your detailed CV, minimum salary expectation, and earliest available start date to: emeraan@dcexperts.co.za If you are not invited for interview within 2 weeks from date of applying, please accept that your application was not shortlisted in this round.
17 Feb 2025;
from:
gumtree.co.za