Customer Care Agent- Entry Level

Description:

Our company is a leading direct sales and marketing company dedicated to providing exceptional service and support to our customers. We are looking for a Customer Care Agent who shares our passion for delivering an outstanding customer experience. If you are a compassionate, detail-oriented, and proactive individual, we invite you to join our team!

As a Customer Care Agent, you will be the first point of contact for our customers, providing them with assistance, guidance, and solutions to their queries. You will work in a fast-paced environment and help maintain our commitment to delivering high-quality customer service.

Roles and Responsibiliites

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate product and service information to customers.
• Resolve customer complaints, issues, and concerns effectively and efficiently.
• Document customer interactions and follow up as necessary.
• Collaborate with team members to ensure customer satisfaction.
• Escalate complex issues to the appropriate department or supervisor.
• Stay up-to-date with product knowledge, policies, and industry trends

Requirements:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Provide accurate product and service information to customers.
• Resolve customer complaints, issues, and concerns effectively and efficiently.
• Document customer interactions and follow up as necessary.
• Collaborate with team members to ensure customer satisfaction.
• Escalate complex issues to the appropriate department or supervisor.
• Stay up-to-date with product knowledge, policies, and industry trends

• Problem Solving Skills
• Inter-Personal Skills
• Negoriation Skills

• High school matric certificate
• Previous experience in customer service or a similar role is a plus.
• Strong communication skills.
• Excellent problem-solving skills and ability to handle difficult situations.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient in using customer service software and Microsoft Office Suite.
• Bilingual candidates are a plus.

• High school matric certificate
• Previous experience in customer service or a similar role is a plus.
• Strong communication skills.
• Excellent problem-solving skills and ability to handle difficult situations.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficient in using customer service software and Microsoft Office Suite.
• Bilingual candidates are a plus.