Permanent General Store Manager

Description:

Our client , a dynamic and growing company in the retail and FMCG sector, is seeking a General Manager to lead their operations and ensure the successful achievement of their business objectives. This is an exciting opportunity for an experienced leader to make a significant impact on store performance, stock management, marketing, customer service, HR, and financial administration. Main Job Purpose: As General Manager, you will oversee all aspects of the business unit, managing day-to-day operations while driving performance and ensuring the achievement of both budgeted and strategic goals. Your leadership will be crucial in achieving store performance targets, optimizing stock levels, managing marketing and supplier relations, and ensuring excellent customer service.Key Responsibilities: Store Performance & Measurement: Drive the achievement of the Top Line Budget, Gross Profit, and Bottom Line Profit goals. Maximize income through various revenue streams, including rebates, promotions, selling of ends, and ad-hoc sales. Ensure success in key performance areas such as basket size, feet count, departmental participation, and cash/credit ratio to sales. Manage shrinkage and stock holding to ensure inventory remains within budgeted limits (not exceeding 4.5 weeks). Stock Management & Buying Controls: Ensure a broad and suitable product range for both retail and wholesale needs, aligned with consumer demands. Ensure stock levels meet rate of sale demands, with top-selling items stocked and correctly merchandised. Maintain effective stock management practices, including the use of stock card systems and supplier cycle sheets. Oversee purchasing decisions in line with the rate of sale, ensuring stock turnover and minimizing overstocking. Manage stock returns, claims, and discrepancies effectively. Marketing & Supplier Relations: Foster strong relationships with suppliers and negotiate promotions, deals, and marketing activities. Identify products for promotion and set competitive pricing based on market research. Develop initiatives to increase market share by engaging with customers, suppliers, and community partners. Execute direct marketing campaigns to target specific demographics and LSM groups. Drive promotional activities through local advertising, SMS campaigns, and supplier-led events such as product demos. Budgeting, Sales, & Reporting: Ensure daily sales budgets are closely monitored and achieved. Conduct daily floor walks, set performance targets, and ensure store standards are consistently met. Monitor customer buying behaviors and manage open-to-buy customers, ensuring financial reports meet deadlines. Loss Control: Minimize losses and shrinkage by implementing daily hazard counts, stock checks, and spot checks at point of sale. Enforce security protocols and ensure compliance with receiving, stock management, and cash-handling processes. Ensure returns, damages, and discrepancies are monitored and SECTOR: Retail