Description:
Workforce Planning Analyst – BPO / Call Centre | Durban NorthAre you a forecasting fanatic with a knack for keeping the right people in the right place at the right time? An international BPO leader in Durban North is on the hunt for a Workforce Planning Analyst to optimize staffing and boost efficiency!If you thrive on data, strategy, and precision planning, this role is calling your name. Answer the call and apply today! Reporting to the Workforce Manager, you will play a crucial role in analyzing and optimizing resource plans across cross-functional accounts. Your primary responsibility will be to provide accurate forecasting, create effective workforce and workload models, and identify improvement opportunities to enhance productivity and revenue.Duties Include:
- Forecasting and Demand Analysis
- Recource and Capacity Planning
- Performance Analysis and Reporting
- SOP Improvement Initiatives
- Cross-functional Collaboration and Stakeholder Management
Education:
- Completed Matric (Grade 12)
- Relevant tertiary qualification in Resource Planning preferred
Job Experience & Skills Required:
- 2 to 3 years’ experience in a resource or workforce planning role essential
- BPO or Consulting industry experience essential
- Experience with forecasting and scheduling for complex operations
- Proven experience with designing and implementing resource models and strategies
- Advanced MS Excel skills
- Strong analytical skills
- Excellent verbal and written communication skills
- Strong relationship building skills
- Ability to work in a fast-paced, changing environment
- High level of attention to detail
Apply now!
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If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information, contact:
Elzette Hood
Senior Recruitment Specialist: Finance and Audit
012 348 4940
Requirements:
- Forecasting and Demand Analysis
- Recource and Capacity Planning
- Performance Analysis and Reporting
- SOP Improvement Initiatives
- Cross-functional Collaboration and Stakeholder Management
- Completed Matric (Grade 12)
- Relevant tertiary qualification in Resource Planning preferred
- 2 to 3 years’ experience in a resource or workforce planning role essential
- BPO or Consulting industry experience essential
- Experience with forecasting and scheduling for complex operations
- Proven experience with designing and implementing resource models and strategies
- Advanced MS Excel skills
- Strong analytical skills
- Excellent verbal and written communication skills
- Strong relationship building skills
- Ability to work in a fast-paced, changing environment
- High level of attention to detail
16 Feb 2025;
from:
careers24.com