Description:
Job Responsibilities:
Staff Leadership & Performance Management:
- Lead and mentor the service team, fostering a supportive environment.
- Ensure clear communication across departments.
- Manage performance through training and corrective actions.
- Address disputes and grievances per established procedures.
- Monitor and improve systems for efficiency.
- Maintain a safe and organized workspace.
Project Execution:
- Delegate tasks and oversee project progress.
- Resolve issues promptly to ensure customer satisfaction.
- Develop and implement service procedures and standards.
- Monitor product dispatch and delivery, taking corrective action as needed.
- Liaise with customers and gather feedback.
- Maintain accurate records of customer interactions.
- Resolve disputes with customers and subcontractors.
- Stay updated on industry trends and best practices.
- Deliver exceptional customer service through knowledge and support.
- Uphold health, safety, and quality standards.
- Meet departmental budgets and service KPIs.
Business Strategy & Planning:
- Contribute to the implementation of strategic goals.
- Manage resources and assets effectively.
- Ensure performance targets are achieved and take corrective actions when necessary.
- Analyze monthly costs, report variances, and implement solutions.
- Advise management on developments and opportunities.
- Prepare and submit required reports.