Sales Administrator - Leads

Description:

1. Job Summary:

• Perform a variety of administration duties to support the sales department to reach target.

2. Key Performance Areas

• Vici Dial monitoring and management
• Provide administrative support to senior management and teams
• Receive and allocate inbound calls
• Assist sales representatives with the policy changes
• Compile stats for metric reports
• Create and maintain spreadsheets with all daily reports
• Send send-backs to the sales agents
• Compile Sendback List (Live stats)
• Attend to emails and queries from clients and agents
• Provide accurate sales stats (Daily, Weekly, Monthly)
• Compile stats: Call time stats & Leads stats
• Maintain Confidentiality
• Perform Adhoc tasks as per supervisor
• Handle all office administration
• Keep up to date with latest office equipment and industry practices

Requirements:

• Perform a variety of administration duties to support the sales department to reach target.

• Vici Dial monitoring and management
• Provide administrative support to senior management and teams
• Receive and allocate inbound calls
• Assist sales representatives with the policy changes
• Compile stats for metric reports
• Create and maintain spreadsheets with all daily reports
• Send send-backs to the sales agents
• Compile Sendback List (Live stats)
• Attend to emails and queries from clients and agents
• Provide accurate sales stats (Daily, Weekly, Monthly)
• Compile stats: Call time stats & Leads stats
• Maintain Confidentiality
• Perform Adhoc tasks as per supervisor
• Handle all office administration
• Keep up to date with latest office equipment and industry practices

• Dialer Management: 2 to 3 years

• Matric
• NQF Level 4

• Minimum of 3 years Administration experience

• Strong troubleshooting skills
• Effective verbal and written communication skills
• Strong knowledge of MS Office
• Strong administration skills
• Strong technical skills
• Good problem-solving skills
• Good time management skills
• Exceptional analytical skills
• Good reporting skills
• Good interpersonal skills

• Good telephone etiquette
• Team player
• Excellent attention to detail
• Able to work independently
• Self-motivated
• Ability to work under pressure
• Honest, Hardworking, and Humble

3. Qualifications:

• Matric
• NQF Level 4

4. Experience

• Minimum of 3 years Administration experience

5.Skills and Knowledge

• Strong troubleshooting skills
• Effective verbal and written communication skills
• Strong knowledge of MS Office
• Strong administration skills
• Strong technical skills
• Good problem-solving skills
• Good time management skills
• Exceptional analytical skills
• Good reporting skills
• Good interpersonal skills

6. Attributes

• Good telephone etiquette
• Team player
• Excellent attention to detail
• Able to work independently
• Self-motivated
• Ability to work under pressure
• Honest, Hardworking, and Humble