Description:
Duties:
Events:
- Assisting with product development, sales, and operational delivery of the hotel’s events concept
- Being the first point of call in the absence of the Events Manager
- Assisting with preparation of budgets, business plans and sales targets
- Assisting with research and keeping up to date with all banqueting equipment, methods, and techniques
- Assisting in preparing reports and all administration as required
- Assisting with marketing strategies and tactics, product demonstrations, sales techniques, and sales control systems
Food & Beverage
- Ensure service levels are maintained and sustained in the Restaurant and Front Office
- Manage Dining Room and catering, ensuring that tables are always setup correctly
Staff management:
- Communicate with service, kitchen staff and reception staff regarding reservations and special events, check-ins and check-outs
- Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file
- Coordinate daily with FOH and BOH restaurant operations
- Respond to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Implement policies and protocols that will maintain future restaurant operations
- Process payroll and maintain all relevant records
- Ensure all employees are working within outlined operating standards
- Report on financial performance, inventory, and personnel
Closed Groups & Series Groups
- Work with the marketing and sales teams to support the management of key events
- Ensure all offers and selling opportunities executed
- Provide booking support for all hotels offering, facilities and activities
- Ensure effective communication between operations and other departments
- Ensure accurate and timeous submission of all reports and administrative work
- Attend all management meetings as required
- To monitor trends within the industry and make suggestions how these could be implemented
Operations
- Contract and manage the relationships with key external suppliers
- Ensure proper stock control is managed
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in all banqueting facilities
- Keep up to date with latest trends and implementation
- Management and operation of all details of events to client’s satisfaction
- Conduct Senior Management Shifts (SMS) as part of The Bay Hotel HOD team
- Perform operational shifts within the F&B outlets during high occupancy times within the hotel (according to operational requirements)
- Manage and ensure maintenance of operating equipment for the department
- Prepare reports as required by the company
Requirements:
- Assisting with product development, sales, and operational delivery of the hotel’s events concept
- Being the first point of call in the absence of the Events Manager
- Assisting with preparation of budgets, business plans and sales targets
- Assisting with research and keeping up to date with all banqueting equipment, methods, and techniques
- Assisting in preparing reports and all administration as required
- Assisting with marketing strategies and tactics, product demonstrations, sales techniques, and sales control systems
- Ensure service levels are maintained and sustained in the Restaurant and Front Office
- Manage Dining Room and catering, ensuring that tables are always setup correctly
- Communicate with service, kitchen staff and reception staff regarding reservations and special events, check-ins and check-outs
- Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file
- Coordinate daily with FOH and BOH restaurant operations
- Respond to customer complaints
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Ensure compliance with sanitation and safety regulations
- Control operational costs and identify measures to cut waste
- Implement policies and protocols that will maintain future restaurant operations
- Process payroll and maintain all relevant records
- Ensure all employees are working within outlined operating standards
- Report on financial performance, inventory, and personnel
- Work with the marketing and sales teams to support the management of key events
- Ensure all offers and selling opportunities executed
- Provide booking support for all hotels offering, facilities and activities
- Ensure effective communication between operations and other departments
- Ensure accurate and timeous submission of all reports and administrative work
- Attend all management meetings as required
- To monitor trends within the industry and make suggestions how these could be implemented
- Contract and manage the relationships with key external suppliers
- Ensure proper stock control is managed
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in all banqueting facilities
- Keep up to date with latest trends and implementation
- Management and operation of all details of events to client’s satisfaction
- Conduct Senior Management Shifts (SMS) as part of The Bay Hotel HOD team
- Perform operational shifts within the F&B outlets during high occupancy times within the hotel (according to operational requirements)
- Manage and ensure maintenance of operating equipment for the department
- Prepare reports as required by the company
- Client Services
- People Skills
- Communication Skills
- Grade 12
- Relevant tertiary qualification essential
- Knowledge of events management standard procedures and practices
- Knowledge of exceptional client service and the ability to perform accordingly
- Ability to meet quality standards and ability to evaluate customer satisfaction
- Knowledge of principles and methods for showing, promoting, and selling products or services
- Excellent communication skills (Both verbal and written)
- Bilingual (English & Afrikaans), with a 3rd language being highly advantageous
- Excellent admin skills with Impeccable attention to detail
- Computer literate
- Must be well-groomed and image conscience
- Must be highly proficient with social media
- Must be willing to work overtime
- Must have contactable references
Requirements:
- Grade 12
- Relevant tertiary qualification essential
- Knowledge of events management standard procedures and practices
- Knowledge of exceptional client service and the ability to perform accordingly
- Ability to meet quality standards and ability to evaluate customer satisfaction
- Knowledge of principles and methods for showing, promoting, and selling products or services
- Excellent communication skills (Both verbal and written)
- Bilingual (English & Afrikaans), with a 3rd language being highly advantageous
- Excellent admin skills with Impeccable attention to detail
- Computer literate
- Must be well-groomed and image conscience
- Must be highly proficient with social media
- Must be willing to work overtime
- Must have contactable references
14 Feb 2025;
from:
careers24.com