Description:
Are you selling a service, and do you build strong client relationships? Our client has an excellent reputation and footprint in the Western Cape, and maintaining outstanding customer service is their highest priority.A self-managed and goal-driven individual, with experience in sustainable recycling solutions will thrive in this industry. REQUIREMENTS- Grade 12, relevant qualification highly advantageous
- Sales Or Marketing Related Qualification [Advantageous]
- Computer Literacy
- Min 5 Years Sales Experience in the Waste Industry
- Tender Compilation Experience
- Strong Customer Liaison Skills
- Negotiation, Planning and Organisational Skills
- Strong Knowledge of Sustainable Waste Management
- Valid Driverâs License
- Assist management with segmenting the market and identifying prospective clients
- Use marketing tools to approach prospective clients following a priority agreed with management
- Attend industry networking events
- Associate with industry and other media and follow trends and best practice
- Prepare quotes to prospects and follow up
- Follow up and close quotes
- Regular liaison with clients to ensure their satisfaction with the companyâs service
- Encourage customer retention and customer loyalty
- Capture all required information at key points in the customer life cycle
- Work closely with all departments to ensure the CRM system works effectively for all aspects of the company
- Conduct face-to-face visits with all clients, at least once every 3-months
- Communicate effectively with the management of the company
- Obtain and follow-up on possible new leads / referrals and quote as required
- Provide feedback to the managers meeting on service ratings from clients monthly
- Communicate effectively with the operations managers
- Escalate any concerns or queries to the relevant person, if necessary
- Create reports that include percentages / recycling numbers of clients, their feedback from the service ratings and as well as complaints and compliments
- Communicate with staff on site about their wellbeing and provide feedback on staff morale to operations managers and admin manager
- Ensure that client escalations are implemented on an annual basis or as necessary
- Communicate with operations with regards to annual increases pertaining to costings
- Monitor operations in terms of efficiencies and give input to the operations managers and owner where necessary
- Assist operations, where possible and within reasonable boundaries
- Monitor company performance against service level agreements and flag potential issues
- Attend, plan, and support the companyâs events or other related expos / functions
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Requirements:
- Grade 12, relevant qualification highly advantageous
- Sales Or Marketing Related Qualification [Advantageous]
- Computer Literacy
- Min 5 Years Sales Experience in the Waste Industry
- Tender Compilation Experience
- Strong Customer Liaison Skills
- Negotiation, Planning and Organisational Skills
- Strong Knowledge of Sustainable Waste Management
- Valid Driverâs License
- Assist management with segmenting the market and identifying prospective clients
- Use marketing tools to approach prospective clients following a priority agreed with management
- Attend industry networking events
- Associate with industry and other media and follow trends and best practice
- Prepare quotes to prospects and follow up
- Follow up and close quotes
- Regular liaison with clients to ensure their satisfaction with the companyâs service
- Encourage customer retention and customer loyalty
- Capture all required information at key points in the customer life cycle
- Work closely with all departments to ensure the CRM system works effectively for all aspects of the company
- Conduct face-to-face visits with all clients, at least once every 3-months
- Communicate effectively with the management of the company
- Obtain and follow-up on possible new leads / referrals and quote as required
- Provide feedback to the managers meeting on service ratings from clients monthly
- Communicate effectively with the operations managers
- Escalate any concerns or queries to the relevant person, if necessary
- Create reports that include percentages / recycling numbers of clients, their feedback from the service ratings and as well as complaints and compliments
- Communicate with staff on site about their wellbeing and provide feedback on staff morale to operations managers and admin manager
- Ensure that client escalations are implemented on an annual basis or as necessary
- Communicate with operations with regards to annual increases pertaining to costings
- Monitor operations in terms of efficiencies and give input to the operations managers and owner where necessary
- Assist operations, where possible and within reasonable boundaries
- Monitor company performance against service level agreements and flag potential issues
- Attend, plan, and support the companyâs events or other related expos / functions
12 Feb 2025;
from:
careers24.com