Description:
The Purpose of this role is to ensure the smooth running of the Bureau team on a day-to-day basis and to manage the administrative / support staff in the Bureau team.
- Daily analysis and monitoring of client data
- Management of the debt process to ensure alignment of deliverables to business’ expectations
- Monitoring efficiencies of staff and their work process
- Monitor all staff interactions with clients and ensure that we are meeting our value
- proposition
- Confirming that claims are flagged and queried correctly
- Confirming that remittances are allocated on time
- Continuous performance assessments
- Identifying under performers and following protocol on bringing them up to speed
- Conflict management
- Log tasks for issues that arise of which needs to be attended by other departments
- Test tasks that come back with feedback timeously and supply feedback internally on time and to clients promptly
- Regular customer contacts for courtesy calls
- Complaint handling
Requirements:
- Daily analysis and monitoring of client data
- Management of the debt process to ensure alignment of deliverables to business’ expectations
- Monitoring efficiencies of staff and their work process
- Monitor all staff interactions with clients and ensure that we are meeting our value
- proposition
- Confirming that claims are flagged and queried correctly
- Confirming that remittances are allocated on time
- Continuous performance assessments
- Identifying under performers and following protocol on bringing them up to speed
- Conflict management
- Log tasks for issues that arise of which needs to be attended by other departments
- Test tasks that come back with feedback timeously and supply feedback internally on time and to clients promptly
- Regular customer contacts for courtesy calls
- Complaint handling
● Matric and relevant administrative qualification
● Google Workspace experience is advantageous
● 5-10 years Industry knowledge
12 Feb 2025;
from:
careers24.com