Hygiene Consultant

Description:

Reports To: Sales Manager
Job Purpose: The Hygiene Consultant will be responsible for providing exceptional service to Spectank’s customers by performing service calls, training customer staff, processing orders, and assessing equipment and areas. This individual will ensure that hygiene standards are met, assist with deliveries when required, support the debtors team, and contribute to achieving full-service offerings for customers. The role requires a thorough understanding of hygiene audit criteria and ensuring hygiene files and tank manuals are in order.
Key Responsibilities:
Service Calls: Perform routine service calls to clients, ensuring timely and efficient service delivery to meet hygiene and equipment requirements.
Customer Training:
Provide training to customer staff on hygiene best practices, equipment usage, and maintenance to ensure compliance with health standards.
Checklists:
Manage detailed checklists to ensure all hygiene-related procedures and equipment are checked and maintained to high standards.
New Customer Acquisition:
Identify and engage with potential customers, expanding the customer base through effective networking and relationship building.
Equipment Assessment & Reports:
Assess customer equipment for functionality and hygiene standards, providing reports with recommendations for improvements or replacements.
Area Assessment:
Regularly assess customer areas for cleanliness and compliance with hygiene standards, ensuring that all areas meet company and industry hygiene criteria.
Client Audits:
Assist with client audits within our scope, ensuring that all hygiene criteria are met and providing feedback to customers on their performance.
Debtors Team Support:
Work alongside the debtors team to assist with the recovery of outstanding balances from the customer base.
Hygiene Audit & Evaluation:
Understand hygiene audit criteria and evaluate client results to ensure they are meeting required standards.
File & Manual Management:
Ensure that all hygiene files and tank manuals are checked and up to date, following company protocols.
Full Basket Service Offering: Ensure that all customers receive a full range of services, products, and support to address their hygiene needs

Requirements:

Qualifications & Skills:
Experience: Minimum of 3 years in a similar role, preferably in the hygiene or service industry.
Education: Matric + Relevant qualification in hygiene, sanitation, or related field.
Skills:
Strong communication and training abilities.
CRM skills o Detail-oriented with strong organizational skills.
Ability to assess equipment, areas, and understand technical reports.
Customer-focused with excellent relationship-building skills.
Proficient in order processing and reporting.
Knowledge:
In-depth understanding of hygiene standards, equipment, and audit criteria.
Working Conditions:
Frequent travel to client sites may be required.
Occasional extended hours may be necessary to meet customer needs.
Key Competencies:
Strong problem-solving abilities.
Ability to work independently and within a team.
Proactive, self-motivated, and results-oriented.
Attention to detail and quality.