Description:
JOB TITLE: Front Office Specialist
AREA: Menlyn Maine, Pretoria
INDUSTRY: Medical Practice
Salary / CTC: R 18 000 (depending on current earnings, qualifications and experience
Report to: Owner
Working Hours: Monday - Friday 08:30 - 18:30 (Saturdays working hours will go according to a roster) and occasional Travelling with Doctor to pop -ups nationally
Key Responsibilities:
Front Desk and Reception Duties
Greet patients and visitors warmly, maintaining a welcoming and professional front desk environment. Answer phone calls promptly, address queries, and direct calls to the appropriate staff members. Schedule, reschedule, and confirm patient appointments, coordinating with medical staff for availability. Ensure patient registration is complete by verifying and updating personal information, insurance details, and medical histories. Patient Registration, Documentation, and System Management
Prepare and maintain patient files and electronic records, ensuring accuracy and compliance with confidentiality laws (e.g., POPIA). Collect co-pays, deductibles, and other payments; issue receipts, manage billing inquiries, and follow up with the billing department. Use the GoodX system to manage patient files, book appointments, and update clinical notes. Social Media and Digital Communication Management
Manage practice communication via WhatsApp, responding to patient inquiries in a timely and professional manner. Create and post engaging updates on social media platforms such as Instagram, Facebook, and TikTok, using Canva or similar design tools. Assist with marketing and community engagement efforts by maintaining a consistent online presence. Administrative Support
Manage incoming and outgoing correspondence, including emails, faxes, and mail. Maintain office supplies and order replacements as necessary. Organise diaries, schedule meetings, confirm appointments, and coordinate travel arrangements as needed. Collaborate with medical and administrative staff to ensure efficient day-to-day operations. Patient Support and Communication
Assist patients with inquiries related to the practice, procedures, and payment options. Communicate delays, cancellations, and other relevant information to patients in a courteous manner. Guide patients through basic procedures, such as registration, appointment check-ins, and post-consultation instructions. Office Organisation and Cleanliness
Ensure the reception area, waiting room, and workstations are clean,
11 Feb 2025;
from:
gumtree.co.za