Branch Manager

Description:

We are seeking a dynamic and experienced Branch Manager to shadow the current owner of our newly acquired IT company in Middelburg, Mpumalanga. The company provides IT-managed services to SMEs and the mining sector. The successful candidate will work closely with the owner for 3 years, learning the intricacies of the business, building relationships with clients, and preparing to take over complete management of the branch upon the owner’s departure.

This role requires a strong background in IT services, exceptional leadership skills, and the ability to manage operations, client relationships, and team performance. The ideal candidate will be a strategic thinker with a hands-on approach to business management.

Key Responsibilities:

1. Shadowing - Work closely with the owner to understand the company’s operations, culture, and client base. - Learn the specifics of the IT-managed services, particularly in the SME and mining sectors. - Build and maintain relationships with key clients and stakeholders. - Gain insight into the company’s financial management, including budgeting, forecasting, and profitability. - Assist the owner in day-to-day management tasks, including team leadership, project management, and service delivery. 2. Branch Management - Take full responsibility for the branch’s operations, including service delivery, client satisfaction, and financial performance. - Develop and implement strategic plans to grow the business and expand the client base. - Manage and lead a team of IT professionals, ensuring high performance and professional development. - Oversee the delivery of IT-managed services, ensuring compliance with SLAs and client expectations. - Monitor and manage the branch’s financial performance, including revenue, costs, and profitability. - Identify and pursue new business opportunities, particularly in the SME and mining sectors. - Maintain and strengthen relationships with existing clients while identifying opportunities for upselling and cross-selling. - Ensure compliance with company policies, industry standards, and legal requirements.

Requirements:

• Management: 4 to 5 years
• It Operations Management: 4 to 5 years

Qualifications and Experience: - Bachelor’s degree in Business Administration, Information Technology, or a related field (preferred). - Minimum of 5 years of experience in IT services, focusing on managed services. - Proven experience in a leadership or management role, preferably within the IT industry. - Strong understanding of IT infrastructure, cloud services, cybersecurity, and network management. - Experience working with SMEs and/or the mining sector is highly advantageous. - Excellent financial acumen, with experience in budgeting, forecasting, and profitability management. - Strong client relationship management skills, with a track record of maintaining and growing client accounts. - Exceptional communication, negotiation, and interpersonal skills. - Ability to work independently and make strategic decisions. Key Competencies: - Leadership and team management. - Strategic thinking and business development. - Client relationship management. - Financial management and budgeting. - Problem-solving and decision-making. - Adaptability and resilience. - Strong technical knowledge of IT managed services. Why Join Us? - Opportunity to take over and lead a successful and established IT company. - Work closely with an experienced owner to gain invaluable knowledge and insights. - Be part of a growing organization with a strong reputation in the SME and mining sectors. - Competitive salary and benefits package.