Senior Applications Engineer: Pumps

Description:

REPORTING TO THE VICE PRESIDENT
JOB PURPOSE
Sales and marketing, technical support for commissioning, operation, and maintenance of installed pumps, as well as handling repairs and spare parts. Additionally, the role includes coaching and mentoring junior colleagues
JOB FUNCTION
Sales:

Quarterly and annual sales targets are met
Technical input and support for quotes and tenders are provided regarding pump selection, pricing, and costing
Installation supervision and commissioning as required
Quotation and tender documents’ technical sections are standardised

Customer Service

All client requests are responded to within 24 hours
Improvement areas are identified and strategies implemented as per management approval
Immediate action is taken on non-compliance issues
Installation, commissioning, operating and maintenance assistance is provided as requested
Training for clients, operators and other plant personnel as required
Pump efficiency test campaigns are conducted and reports distributed to stakeholders

Testwork

Partner with R&D in conducting test work and reviewing reports

Marketing

Presentations are delivered to customers as required
Opportunities are supported with point of sale material
Market activities are reported on as per departmental requirements

Administration

Call reports are prepared in time and distributed to stakeholders
All expenditures are submitted as per company policy
Management reports are prepared by due date as required
Commissioning/inspection checklists are prepared and reviewed as required

Quality and Safety

Adhere to QA/QC procedures and maintain internationally accepted standards
Adhere to all safety procedures as per business and OHSA requirements
Assist in compilation and updating of operating and maintenance manuals

Team Support

Colleagues are coached and trained as required

Requirements:

QUALIFICATION & REQUIREMENTS

Mechanical engineering degree/diploma or completion of a mechanical-related trade test, Sales and Marketing qualification would be advantageous
At least 5 years’ experience within the pumps Industry
Minimum of 7 years in either sales or business development role.
Valid driver’s licence, must be willing to travel locally and internationally
Can build strategic working relationships, continuous learner, safety orientated, persuasive, customer focused, good communicator and has high quality work standards
Proficient in MS Projects, Word, Excel, Outlook and PowerPoint