Description:
Job Purpose
We are seeking a proactive and solution-driven IT Support Technician to provide first-line support for hardware, software, and network issues. The ideal candidate will be responsible for troubleshooting and resolving IT-related challenges, maintaining and monitoring computer systems, and liaising with vendors and international IT teams. This role plays a crucial part in ensuring the smooth and efficient operation of IT infrastructure to support business operations.
Key Responsibilities
Set up and configure new computer equipment and peripherals. Manage user accounts across various platforms and load new users onto systems. Provide technical assistance and support for Office 365 and other Windows-based applications. Diagnose and resolve software and hardware issues. Guide colleagues or clients through troubleshooting steps to resolve technical problems. Support telephone management, access control, and CCTV management software. Ensure timely resolution of service requests on ticketing software within 48 hours. Provide technical support to both local and remote users. Maintain IT asset records, manage stock of equipment and consumables, and oversee equipment audits. Train users on new implementations and provide ongoing support. Perform preventive maintenance and participate in IT-related projects as assigned. Ensure availability during business hours for emergency technical support.Key Skills & Competencies
Strong technical knowledge of hardware and software support. Proficiency in Office 365, MS Teams, and Windows-based applications. Excellent telephone etiquette and customer service skills. Ability to work effectively under pressure with a high degree of accuracy. Strong attention to detail and organizational skills. Self-motivated, proactive, and capable of working independently. Team-oriented with excellent interpersonal and communication skills. Deadline-driven and highly flexible to meet business demands.Experience & Qualifications
Essential: Matric (Grade 12) Desirable: A+ and N+ certifications Technical Skills: Experience in hardware and software supportAdditional Information
The role requires availability during the cruise season for technical support. Interaction with various departments, including Sales, Marketing, Finance, Human Resources, and Contact Centers. Collaboration with external vendors, maintenance contractors, and IT suppliers. If you are an organized, tech-savvy, and solutions-oriented professional, we encourage you to apply and be
10 Feb 2025;
from:
gumtree.co.za