Description:
Are you a tech-savvy problem solver with a knack for troubleshooting? A leading company in the time & attendance/access control industry is looking for a Support Technician to provide top-notch hardware and software support to clients.This role requires hands-on experience in networking, software troubleshooting, and customer support, with a strong emphasis on building client relationships and resolving technical issues efficiently.What’s in it for you?Opportunity to work with a dynamic team in a fast-paced industryHands-on exposure to cutting-edge hardware & software solutionsCareer growth in a thriving technical environmentResponsibilities:
- Provide software and hardware support on all company products
- Manage and execute service calls and new installations within deadlines
- Research, diagnose, and troubleshoot customer issues, ensuring resolution
- Escalate unresolved problems to the appropriate internal teams
- Deliver timely and accurate feedback to customers and developers
- Perform onsite networking troubleshooting and issue resolution
- Maintain proper records and prepare detailed reports
Requirements:
- 2+ years experience in time & attendance/access control support (preferred)
- 2+ years telephonic, call centre, and field support experience
- A+, N+ certification and networking experience
- Strong problem-solving skills with a customer-centric approach
- Valid driver’s license
- Ability to work under pressure
For more IT jobs, please visit www.networkrecruitmentinternational.com
If you have not had any response within two weeks, please consider your application unsuccessful. Your profile will be kept for future suitable opportunities.
For more information, contact:
Frankie Deppe
fdeppe@networkrecruitment.co.za
Requirements:
Responsibilities:
- Provide software and hardware support on all company products
- Manage and execute service calls and new installations within deadlines
- Research, diagnose, and troubleshoot customer issues, ensuring resolution
- Escalate unresolved problems to the appropriate internal teams
- Deliver timely and accurate feedback to customers and developers
- Perform onsite networking troubleshooting and issue resolution
- Maintain proper records and prepare detailed reports
Requirements:
- 2+ years experience in time & attendance/access control support (preferred)
- 2+ years telephonic, call centre, and field support experience
- A+, N+ certification and networking experience
- Strong problem-solving skills with a customer-centric approach
- Valid driver’s license
- Ability to work under pressure
For more IT jobs, please visit www.networkrecruitmentinternational.com
If you have not had any response within two weeks, please consider your application unsuccessful. Your profile will be kept for future suitable opportunities.
For more information, contact:
Frankie Deppe
fdeppe@networkrecruitment.co.za
Responsibilities:
- Provide software and hardware support on all company products
- Manage and execute service calls and new installations within deadlines
- Research, diagnose, and troubleshoot customer issues, ensuring resolution
- Escalate unresolved problems to the appropriate internal teams
- Deliver timely and accurate feedback to customers and developers
- Perform onsite networking troubleshooting and issue resolution
- Maintain proper records and prepare detailed reports
Requirements:
- 2+ years experience in time & attendance/access control support (preferred)
- 2+ years telephonic, call centre, and field support experience
- A+, N+ certification and networking experience
- Strong problem-solving skills with a customer-centric approach
- Valid driver’s license
- Ability to work under pressure
For more IT jobs, please visit www.networkrecruitmentinternational.com
If you have not had any response within two weeks, please consider your application unsuccessful. Your profile will be kept for future suitable opportunities.
For more information, contact:
Frankie Deppe
fdeppe@networkrecruitment.co.za
- Provide software and hardware support on all company products
- Manage and execute service calls and new installations within deadlines
- Research, diagnose, and troubleshoot customer issues, ensuring resolution
- Escalate unresolved problems to the appropriate internal teams
- Deliver timely and accurate feedback to customers and developers
- Perform onsite networking troubleshooting and issue resolution
- Maintain proper records and prepare detailed reports
- 2+ years experience in time & attendance/access control support (preferred)
- 2+ years telephonic, call centre, and field support experience
- A+, N+ certification and networking experience
- Strong problem-solving skills with a customer-centric approach
- Valid driver’s license
- Ability to work under pressure
10 Feb 2025;
from:
careers24.com