Description:
Customer Service Representative - OEM East Rand
Job purpose - Ensuring an unbeatable customer service through effective and efficient support to the business in support of achieving the business goals.
Minimum requirements:
Grade 12 as a minimum.
Desirable -
A formal qualification with an appropriate tertiary qualification would be advantageous.
Knowledge of customer service principles and practices.
Knowledge of relevant computer applications/ systems.
Knowledge of Power BI, analyse and interpret Power BI reports.
Ability to type | Knowledge of administrative procedures.
Numeric, oral and written language applications | Product knowledge.
Minimum experience and knowledge:
A minimum of 7 -8 years with proven customer service, planning and administration experience within a multi-national and industrial sales environment.
Extensive knowledge of IT systems including DOH, COH, DWM and Syspro.
Extensive knowledge of SKF and Lincoln Products.
Knowledge of customer service principles and practices.
A sound knowledge of the management of high-level engineering projects to OEM customers and exports.
A systematic, logical, analytical approach to problem solving and decision making with no risk to the business.
Ability to present findings and recommendations to sales, management via reports and presentations.
Act with tact and discretion in dealing with people.
Ability to communicate and manage difficult situations with sales, warehouse, and the management team.
Involved in strategic planning aligned to business targets
Ability to work with the management team, finance team, Suppliers, Group Demand Chain, Warehouse and Distribution (Global and Local Level.)
Desirable -
Experience of working in an international environment with respect to customer service, service planning and administration.
Ability to analyse and interpret relatively complex data in a logical manner.
Communication
Excellent communication skills are required as the person will be expected to negotiate and influence at all levels.
Objective, assertive and on-going communication is required both externally and to the internal organisation.
Required to attend meetings and present information to the sales team and customer.
Communication extends further than the day to day routine exchanges of data and statistical information. Must understand and then deliver the key message effectively and competently to influence others.
Ability to present findings and recommendations to sales team and customers.
Confident, highly motivated, energised, must be tactful when dealing with people and must treat people with respect.
Mental demands - High levels of concentration required where the workload will vary every day. The ability to go from one topic to another and be conversant is