Description: Snr Call Centre Sales Manager Provide leadership over multiple ... operational teams Manage the Contact Centre workforce. motivate and manage supervisory ... proficiency Min 3-5 years contact Centre operations management experience Experience in ...
a year ago
... , mentor and coach a team of Call Centre Agents to create and deliver ... . • Leading and managing a team of Call Centre Agents to achieve client SLA ... campaign Requirements • Matric • 1-2 years contact Centre Team Leader experience Competencies • Strong ...
2 years ago
... the performance of our call centre. The QA will monitor ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call ... center team leaders and managers. Prepares and ...
a year ago
... the performance of our call centre. The QA will monitor ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call ... center team leaders and managers. Prepares and ...
a year ago
... the performance of our call centre. The QA will monitor ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call ... center team leaders and managers. Prepares and ...
2 years ago
Description: The Quality Assurance Manager will monitor process implementation, manage ... Assurance department. The Quality Assurance Manager will ensure that quality & compliance ... functional requirements of the contact centre Ensure campaign KPIs are met ...
a year ago
... weeks (where we unpack the calls sent to internal staff & ... (Client Journeys) done daily (call analysis of query) Reporting Weekly ... quality team Monthly repeat call analysis report Monthly top ... to Operations & Team) Weekly call listening sent by the client ...
10 months ago
... weeks (where we unpack the calls sent to internal staff & ... (Client Journeys) done daily (call analysis of query) Reporting Weekly ... quality team Monthly repeat call analysis report Monthly top ... to Operations & Team) Weekly call listening sent by the client ...
2 years ago
... teams • Manage the Contact Centre workforce. motivate and manage ... customer Requirements • Matric • Certified Call Centre Manager or equivalent qualification, a distinct ... 2-4 years’ experience in a BPO Call Centre Management position • Knowledge of and ...
a year ago
Description: TITLE: ACCOUNT MANAGER (BPO) (Cape Town ... seeking an experienced Account Manager with exceptional client ... client expectations on contact centre campaigns. In addition, ... Experience in working on Call Centre campaigns. TES Account/Project ...
a year ago
... Experience. Elevated. As an Operations Manager in Cape Town, South Africa ... , operational teams • Manage the Contact Centre workforce. motivate and manage supervisory ... place to achieve agreed contact centre service, sales and quality targets ...
a year ago
Description: SNR Sales Operations Manager (Australian & USA Campaigns) CallForce is ... place to achieve agreed contact centre service, sales and quality targets ...
a year ago
Description: SNR Operations Manager (Night Shift) CallForce is seeking a ... place to achieve agreed contact centre service, sales and quality targets ...
a year ago
... contact for the employees and managers operating at specified accounts and ... place to achieve agreed contact centre service, sales and quality targets ... HR business partner or HR Manager providing operations support • Knowledge an ...
2 years ago
... management Experience in the Contact Centre environment Good networking and relationship ...
a year ago
... (Grade 12) 3+ years contact Centre Sales Management experience. 2+ year ... manage a team. Understanding Call center principles and practices Understands ... outbound projects. Advantageous Call Centre training & coaching experience Call handling & scripting ...
a year ago
... immediately on the close loop call it will be logged to ... Numeracy Experience: Min 6 months call centre experience Previous Call Centre, Retail, customer facing experience ...
a year ago
... the performance of our call centre. The QA will monitor ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call ... center team leaders and managers. Prepares and ...
10 months ago
... on.. CallForce Direct is a specialized Call Centre recruitment company focusing on human ... of South Africans within the Call Centre environment. We would like to ...
11 months ago
... Lead and manage a team of Call Centre Sales Agents to achieve exceptional ... results. Min 2 years contact Centre Team Leader experience BPO experience ... day shift employees Strong contact Centre operations know how Effective people ...
2 years ago