Description: Snr Call Centre Sales Manager Provide leadership over multiple ... operational teams Manage the Contact Centre workforce. motivate and manage supervisory ... proficiency Min 3-5 years contact Centre operations management experience Experience in ...
a year ago
... the performance of our call centre. The QA will monitor ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call ... center team leaders and managers. Prepares and ...
a year ago
... weeks (where we unpack the calls sent to internal staff & ... (Client Journeys) done daily (call analysis of query) Reporting Weekly ... quality team Monthly repeat call analysis report Monthly top ... to Operations & Team) Weekly call listening sent by the client ...
11 months ago
... weeks (where we unpack the calls sent to internal staff & ... (Client Journeys) done daily (call analysis of query) Reporting Weekly ... quality team Monthly repeat call analysis report Monthly top ... to Operations & Team) Weekly call listening sent by the client ...
2 years ago
... contact for the employees and managers operating at specified accounts and ... place to achieve agreed contact centre service, sales and quality targets ... HR business partner or HR Manager providing operations support • Knowledge an ...
2 years ago
Description: SNR Operations Manager (Night Shift) CallForce is seeking a ... place to achieve agreed contact centre service, sales and quality targets ...
a year ago
... management Experience in the Contact Centre environment Good networking and relationship ...
a year ago
... (Grade 12) 3+ years contact Centre Sales Management experience. 2+ year ... manage a team. Understanding Call center principles and practices Understands ... outbound projects. Advantageous Call Centre training & coaching experience Call handling & scripting ...
a year ago
... on.. CallForce Direct is a specialized Call Centre recruitment company focusing on human ... of South Africans within the Call Centre environment. We would like to ...
a year ago
... Lead and manage a team of Call Centre Sales Agents to achieve exceptional ... results. Min 2 years contact Centre Team Leader experience BPO experience ... day shift employees Strong contact Centre operations know how Effective people ...
2 years ago
... Lead and manage a team of Call Centre Sales Agents to achieve exceptional ... results. Min 2 years contact Centre Team Leader experience BPO experience ... Cape Town CBD Strong contact Centre operations know how Effective people ...
2 years ago
... . Key responsibilities: Answer inbound voice calls from customers regarding automotive queries ... language subject pass mark 2 years call centre and BPO level experience – Mandatory ...
a year ago
... -term insurance NQF4 ideal 2 years call centre sales experience 1 year warranty/VAPS ...
a year ago
... service skills essential. Experience in call centre or travel & tourism industry preferred ...
2 years ago
... for dynamic outbound agents to call trial and/or recently lapsed ... delivering innovative and customized contact centre solutions from South Africa to ...
a year ago
... and maintain all outbound activity call sloping strategies. Design, monitor and ... as a Dialer administrator in a Contact Centre is required Familiarity with reporting ...
2 years ago
... delivering innovative and customised contact centre solutions from South Africa to ... variance is less than 5% Take Calls for minimum 4 hours each month ... relevant campaigns. Coordinate with OPS manager to help transition agents from ...
10 months ago
... provider of innovative customised contact centre solutions from South African to ... and report to the operations manager to ensure optimal campaign execution ... : Previous experience working in a contact centre environment. Knowledge of IT/Dialer ...
11 months ago
... innovative and customized contact centre solutions from South Africa ... will be taking inbound calls and engaging with high ... minimum productivity requirements for calls daily to ensure optimization ... Manage customer accounts and calls by logging onto and ...
11 months ago
... minimum productivity requirements for calls daily Manage customer accounts ... and calls Collection script needs to ... innovative and customised contact centre solutions from South Africa ... will be taking inbound calls and engaging with high ...
a year ago
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