... the performance of our call centre. The QA will monitor ... , creating and implementing call center quality processes and ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call ...
a year ago
... the team of incubation agents. Also responsible for the ... the calls sent to internal staff & score the agent based ... Client Journeys) done daily (call analysis of query) Reporting Weekly ... Monthly repeat call analysis report Monthly top ten agents incurring the ...
a year ago
Description: Inbound customer service call center agent needed for Airline company RESPONSIBILITIES: ... (1) to four (4) years’ experience in a Call Centre Environment Travel or relevant qualification ...
2 years ago
... looking for a Vehicle Warranty Sales Agent to join our professional team ... -term insurance NQF4 ideal 2 years call centre sales experience 1 year warranty/VAPS ...
2 years ago
... . Duties and responsibilities: * Answering incoming calls and emails * Booking confirmations with ...
2 years ago
... per month Key Responsibilities Cold call pre-existing and new customers ...
2 years ago
... a Typical Day, You’ll Cold call pre-existing and new customers ...
2 years ago
... the minimum requirements for daily calls What you need: 1 years debt ...
a year ago
... the minimum requirements for daily calls What you need: 2 years debt ...
a year ago
... (Grade 12) 3+ years contact Centre Sales Management experience. 2+ year ... manage a team. Understanding Call center principles and practices Understands ... outbound projects. Advantageous Call Centre training & coaching experience Call handling & scripting ...
a year ago
... within the Outbound and telemarketing Call Centre to meet business requirements To ... statistics of teams, e.g. number of calls per team, number of successful ...
2 years ago
... service skills essential. Experience in call centre or travel & tourism industry preferred ...
2 years ago
... provider of innovative customised contact centre solutions from South African to ... for monitoring and evaluating sales agents' performance in international campaigns. Develop ... regular quality assessments of sales calls, chat interactions, and other customer ...
a year ago
... is looking for dynamic outbound agents to call trial and/or recently ... delivering innovative and customized contact centre solutions from South Africa to ...
a year ago
... dynamic inbound debt sale agents to win over customers/ ... minimum productivity requirements for calls daily Manage customer accounts ... innovative and customised contact centre solutions from South Africa ... will be taking inbound calls and engaging with high ...
a year ago
... professional team of technical support agents for Vodacom FTTH in Cape ... in a leadership role, in contact centre Must be technologically savvy Certificate ...
a year ago
... delivering innovative and customised contact centre solutions from South Africa to ... statistics of teams, e.g. number of calls per team, number of successful ...
a year ago
... delivering innovative and customised contact centre solutions from South Africa to ... for their future. Transform cold calls and customer inquiries into warm ...
a year ago
... for new trainees and existing agents. Responsibilities Facilitate training group as ... variance is less than 5% Take Calls for minimum 4 hours each month ... OPS manager to help transition agents from Training to incubation as ...
2 years ago