... Description: The Service Desk provides end-users ... Party related problems. A Service Desk operative will assume full ... well being of the Service desk. Ticket Logging • To ... within timescales identified within the Service Level Agreement. • To provide ...
a year ago
... independent provider of IT infrastructure services. We are looking for a ... the value added from the service. Maintain a proactive Problem tracker ... Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team ...
2 years ago
... IT Service delivery perspective. IT Service Management and Delivery: Lead Service delivery ... implementing and review of service improvement initiatives. Drive productivity ... Vendors – Primarily for Service Desk Management Work Experience Requirements Minimum ...
2 years ago
... IT Service delivery perspective. IT Service Management and Delivery: Lead Service delivery ... implementing and review of service improvement initiatives. Drive productivity ... Vendors – Primarily for Service Desk Management Work Experience Requirements Minimum ...
2 years ago
... Handling of safari requests from agents with planning costing an accurate ... turnaround time Proactive response to agent requests including suggestions on itinerary ... to upsell Excellent communication skills, a service delivery mindset and a strong customer ...
a year ago
... Insurance voice processes within Sales & Service. Responsible for supervisory support, ... and lead process meetings / calls. In addition to call service levels ... communication Effective operations management Customer Service Orientation. Quality Orientation. ...
2 years ago
... as the effective delivery of services and solutions. Manage information risk ...
a year ago
... 18 months’ work experience in Service Desk/ Tech support process providing remote ... of working within a busy ICT Service Desk environment, showing experience of systems ... line support service via the Service Desk, receiving incidents and service requests from ...
2 years ago
... : Main purpose of the job A Service Desk operative will assume full responsibility ... and well-being of the Service desk. Business Conduct Professionalism when communicating ... , within timescales identified within the Service Level Agreement. To provide a ...
2 years ago
... . External Vendors – Primarily for Service Desk Management. Organizational Relationships Reports To ... Business Processes, IT Process, Service Delivery is vital. Working knowledge ... communication skills Strong customer service orientation ability to connect ...
20 days ago
... · External Vendors – Primarily for Service Desk Management. Technical Skills · Good understanding ... Business Processes, IT Process, Service Delivery is vital. · Working ... communication skills · Strong customer service orientation ability to connect with ...
a year ago
... identifying, implementing and review of service improvement initiatives. Drive productivity improvements ... Teams. External Vendors – Primarily for Service Desk Management. Education Requirements Graduate, Preference ...
2 years ago
... independent provider of IT infrastructure services. We are looking for a ... the value added from the service. Maintain a proactive Problem tracker ... Problem management, Delivery Leadership, Service Desk, Remote Desktop Services, Technical teams, Automation team ...
2 years ago
... for a dynamic, enthusiastic, service driven team player to ... clear communication with colleagues, agents, operators, guests and suppliers ... selling of products and services ensuring the best ... understanding of delivering excellent service to agents / guests An in ...
a year ago
... skills-sets, IP station IDs, Agent IDs Registering/troubleshooting new/existing ... for the End-Users/CC agents Provide guidance to end users ... Proven experience as a Voice help desk technician or other customer support ...
a year ago
... for providing excellent customer service and advice, as well ... (PERSONAL LINES): • Source lead generating opportunities to ensure a ... a minimum of 5 active lead referral agents • Meet all KPl's as ... either as a Broker Agent or Tied Agent. Alternatively, must have ...
a year ago
... for providing excellent customer service and advice, as well ... (PERSONAL LINES): • Source lead generating opportunities to ensure a ... a minimum of 5 active lead referral agents • Meet all KPl's as ... either as a Broker Agent or Tied Agent. Alternatively, must have ...
a year ago
... for providing excellent customer service and advice, as well ... (PERSONAL LINES): • Source lead generating opportunities to ensure a ... a minimum of 5 active lead referral agents • Meet all KPl's as ... either as a Broker Agent or Tied Agent. Alternatively, must have ...
a year ago
... . Lead the team to operationalise agent requests seamlessly and continuously improve service standards ... control Build up and maintain agent / supplier relationships Source new ... suppliers that offer a good/better service and better rates Continuously and ...
a year ago
... KEY PERFORMANCE AREAS Maintains service and quality levels ... break-fix calls and service requests Develops and maintains ... Centre Agents and Back Office staff, relating to desk-top ... quarterly reports Conducts continual service improvement studies within the ...
2 years ago