... will lead the Quality Excellence Insurance vertical, interfacing with colleagues across ...
a year ago
Description: IT Operations Lead / Manager: We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the ...
a year ago
... Not only receives calls from but also initiates calls to the clients ...
2 years ago
... Availability to work shifts (International Call Centre) Operations Management and Continuous Improvement ... key performance indicators for agents and review agent performance according to ... employees Ensure that all agents meet agent adherence and reach service ...
3 years ago
... No telephonic sales No call centre sales Face to face ... Preferably experience in selling insurance Proven salesmen The ideal ... minimum of 5 active lead referral agents • Meet all KPl's as ... short term insurance either as a Broker Agent or Tied Agent. Alternatively, ...
a year ago
... No telephonic sales No call centre sales Face to face ... Preferably experience in selling insurance Proven salesmen The ideal ... minimum of 5 active lead referral agents • Meet all KPl's as ... short term insurance either as a Broker Agent or Tied Agent. Alternatively, ...
a year ago
... DUTIES & RESPONSIBILITIES Determines call centre operational strategies by conducting needs ... implementations Maintains and improves call centre operations by monitoring ... initiating corrective actions Prepares call centre performance reports by collecting ...
2 years ago
... airline reservations systems & handle voice calls in English & Italian including ... levels. • Demanding and time-sensitive call centre environment Requirements • Native level fluency ... ). - Probation period: 4 months - Health insurance benefit (Paid for by the ...
2 years ago
... record Experience in Customer Services / Call Centre / travel and tourism sector advantageous ... Benefits: Employee assistance programme Health insurance benefit Provident fund
2 years ago
... record Experience in Customer Services / Call Centre / travel and tourism sector advantageous ... Benefits: Employee assistance programme Health insurance benefit Provident fund
2 years ago
... OUTPUTS / CORE TASKS Selling life insurance telephonically Achievement of sales targets ... 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the ...
2 years ago
... seeking German speaking Customer Service Agents to join their new UK ... Previous customer service experience Inbound Call Centre experience advantageous Previous travel or ...
2 years ago
... seeking Dutch speaking Customer Service Agents to join their division. This ... · Previous customer service experience · Inbound Call Centre experience advantageous · Previous travel or ...
3 years ago
... & DELIVERABLES Deliver annual Contact Centre and Customer Experience objectives ensuring ... motivate Team Managers to encourage agents to deliver a best in ... understanding and experience of Contact Centre Management Strong relationship & stakeholder ...
2 years ago
... guidelines Campaign experience in Insurance or Utilities Monitor transactions ... agents Conduct/participate in calibration exercises on regular basis Handle incoming calls ... BPO environment preferably in an Insurance process/ account Education Matric Contact ...
2 years ago
... guidelines Campaign experience in Insurance or Utilities Monitor transactions ... agents Conduct/participate in calibration exercises on regular basis Handle incoming calls ... BPO environment preferably in an Insurance process/ account Education Matric Contact ...
2 years ago
... service delivery. Brief Job Description Call handling, customer support and service ... as a debt collections/customer service agent/ sales experience Must be available ...
2 years ago
... to the travel industry (travel agents and tour operators), not to ... arrangements (no flight and travel insurance)
a year ago
... identifying training needs for the agents and process level issues that ... agents · Conduct/participate in calibration exercises on regular basis · Handle incoming calls ... in the process · Brief new agents joining the process and explain ...
2 years ago