... company Resolves all calls logged by the Call Centre Agents and Back Office ... done within SLA Escalates calls to the relative parties ... and Server Platforms Confirms Call resolution with client before ... resolving of the call Investigates and reports on ...
2 years ago
... Availability to work shifts (International Call Centre) Operations Management and Continuous Improvement ... key performance indicators for agents and review agent performance according to ... employees Ensure that all agents meet agent adherence and reach service ...
2 years ago
... and useful technical assistance on Call Centre Voice Setup (On-premise ... sets, IP station IDs, Agent IDs Registering/troubleshooting new/existing ... the End-Users/CC agents Provide guidance to end ... of the voice PBX, Call Centre solutions, ACD and Outbound ...
a year ago
... Description: Position Summary A Customer Service Agent is employed to perform a defined ... in fluent German Use common call centre telephone and computer technology. ... Manage workplace relationships in a contact centre. Use multiple information systems. Manage ...
2 years ago
... only No telephonic sales No call centre sales Face to face sales ... a minimum of 5 active lead referral agents • Meet all KPl's as laid ... insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID ...
a year ago
... only No telephonic sales No call centre sales Face to face sales ... a minimum of 5 active lead referral agents • Meet all KPl's as laid ... insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID ...
a year ago
... only No telephonic sales No call centre sales Face to face sales ... a minimum of 5 active lead referral agents • Meet all KPl's as laid ... insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID ...
a year ago
... SME Trainer/Business Trainer (Call Centre) The primary role of ... hire trainees and tenured agents Monitors and completes daily ... management, peers and trainees/agents Deliberate to identify new ... new hires and tenured agents Implement and demonstrate efficient ...
2 years ago
... seeking German speaking Customer Service Agents to join their new UK ... Previous customer service experience Inbound Call Centre experience advantageous Previous travel or ...
2 years ago
... An established International Contact Centre online gaming company ... Portuguese-speaking Customer Service Agent to join their international ... Follow up customer calls where necessary Your ... different number of channels, namely calls, emails, webchats, social ...
2 years ago