Description: Basic Function: The candidate will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client areas and have quality control and ...
a year ago
Description: IT Operations Lead / Manager: We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the ...
a year ago
... Not only receives calls from but also initiates calls to the clients ...
2 years ago
... Availability to work shifts (International Call Centre) Operations Management and Continuous Improvement ... key performance indicators for agents and review agent performance according to ... employees Ensure that all agents meet agent adherence and reach service ...
3 years ago
... DUTIES & RESPONSIBILITIES Determines call centre operational strategies by conducting needs ... implementations Maintains and improves call centre operations by monitoring ... initiating corrective actions Prepares call centre performance reports by collecting ...
2 years ago
... only No telephonic sales No call centre sales Face to face sales ... a minimum of 5 active lead referral agents • Meet all KPl's as laid ... insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID ...
a year ago
... only No telephonic sales No call centre sales Face to face sales ... a minimum of 5 active lead referral agents • Meet all KPl's as laid ... insurance either as a Broker Agent or Tied Agent. Alternatively, must have SOLID ...
a year ago
... seeking German speaking Customer Service Agents to join their new UK ... Previous customer service experience Inbound Call Centre experience advantageous Previous travel or ...
2 years ago
... seeking Dutch speaking Customer Service Agents to join their division. This ... · Previous customer service experience · Inbound Call Centre experience advantageous · Previous travel or ...
3 years ago
... airline reservations systems & handle voice calls in English & Italian including written ... levels. • Demanding and time-sensitive call centre environment Requirements • Native level fluency ...
2 years ago
... record Experience in Customer Services / Call Centre / travel and tourism sector advantageous ...
a year ago
... 2 years’ experience within a Sales Outbound Call Centre (with targets attached to the ...
2 years ago
... & DELIVERABLES Deliver annual Contact Centre and Customer Experience objectives ensuring ... motivate Team Managers to encourage agents to deliver a best in ... understanding and experience of Contact Centre Management Strong relationship & stakeholder ...
2 years ago
... identifying training needs for the agents and process level issues that ... agents · Conduct/participate in calibration exercises on regular basis · Handle incoming calls ... in the process · Brief new agents joining the process and explain ...
2 years ago
... identifying training needs for the agents and process level issues that ... agents Conduct/participate in calibration exercises on regular basis Handle incoming calls ... in the process Brief new agents joining the process and explain ...
2 years ago
... service delivery. Brief Job Description Call handling, customer support and service ... as a debt collections/customer service agent/ sales experience Must be available ...
2 years ago