... occasional in-person engagements in Cape Town or Johannesburg Job Description One ... , including pre-sales and professional services, to escalate and resolve complex ... issues, driving continuous improvement in service quality and customer satisfaction. The ...
a year ago
... includes troubleshooting issues with core services and systems and finding solutions ... minimize downtime and ensure that services remain available to users. Implementing ... escalation point for less experienced technicians. This involves providing guidance and ...
a year ago