... Proactively shares knowledge within the team. Provides technical support and mentorship ... to the First Responder Team. Supports fellow team members to ensure ... Minimum 3 years’ experience in IT Customer Service environment Minimum 3 years’ Infrastructure ...
a year ago
... continuous improvement in service quality and customer satisfaction. The Cloud ... applications, platform services, and infrastructure components. Communicate with customers in a ... on customer operations. Collaborate with internal teams, such as core services ...
a year ago
... with internal teams, including pre-sales and professional services, to escalate ... driving continuous improvement in service quality and customer satisfaction. The Modern ... knowledge sharing within the team and with customers. Responsibilities Offer prompt ...
a year ago
... software industry. Do everything with a customer-first approach Requirements 3 Years IT ... exposure to mentoring and coaching a team of junior - intermediate developers Experience ... AWS, Stateless architecture design, Micro Services and the understanding of the ...
a year ago
... both clients and internal teams, ultimately contributing to ... and mentorship to junior team members Documenting support ... experience. Participating in team meetings and training sessions ... preferably in a managed services or enterprise IT environment with ...
a year ago
... Support Engineer to join their team. A specialist in Cloud Security ... includes troubleshooting issues with core services and systems and finding ... with other members of the team to identify areas for ... and support to junior support team members, helping them to ...
a year ago