... Offer prompt and effective technical assistance to customers utilizing Microsoft ... Diagnose and resolve technical problems related to Microsoft cloud services, including SaaS ... core services and infrastructure, to escalate and resolve complex technical issues ...
a year ago
... , driving continuous improvement in service quality and customer satisfaction. ... Offer prompt and effective technical assistance to customers utilizing Microsoft ... maintain devices using Microsoft Endpoint Manager (Intune), ensuring proper configuration, ...
a year ago
... organization. Responsibilities Providing senior technical support and troubleshooting to end ... and firewall deployments. Providing technical guidance and mentorship to junior ... in a technical support or infrastructure role, preferably in a managed services or ...
a year ago
... potential product requests. Help create technical documentation and manuals. Teamwork: ... years’ experience in IT Customer Service environment Minimum 3 years’ Infrastructure ... experience in an IT services company Intermediate DC facilities. ...
a year ago
... includes troubleshooting issues with core services and systems and finding ... minimize downtime and ensure that services remain available to users. ... . Planning and organising. Desired Technical Competencies Technical knowledge. Problem Solving (Troubleshooting ...
a year ago
... a key success factor. Your collaborative technical guidance and mentorship to others ... AWS, Stateless architecture design, Micro Services and the understanding of the ... thereof. Any additional experience in technical solutions support with exposure to ...
a year ago