... Technician is responsible for the speedy resolution of Incidents and Service ... experience. The EUS Technician will be responsible for ... clients. The EUS Technician will be responsible for ... years’ experience in IT Customer Service environment Minimum 3 years’ ...
a year ago
... includes troubleshooting issues with core services and systems and finding solutions ... minimize downtime and ensure that services remain available to users. Implementing ... escalation point for less experienced technicians. This involves providing guidance and ...
a year ago
... : Evaluate emerging technologies, products, and services to identify opportunities for enhancing ...
a year ago
... infrastructure role, preferably in a managed services or enterprise IT environment with ...
a year ago
... AWS, Stateless architecture design, Micro Services and the understanding of the ...
a year ago
... , including pre-sales and professional services, to escalate and resolve complex ... issues, driving continuous improvement in service quality and customer satisfaction. The ...
a year ago
... escalations in line with defined service level agreements (SLAs) and industry ... take proactive measures to improve service delivery and operational efficiency. Collaborate ... , such as infrastructure, and core services, to ensure seamless coordination and ...
a year ago
... includes Managed Support Services, Procurement, Projects and Hosting services. A key outcome ... internal teams to support effective service delivery. Manage client expectations and ... of profitability of projects and services Coaching and Mentoring Peer coaching ...
a year ago
... , driving continuous improvement in service quality and customer satisfaction. ... to Microsoft cloud services, including SaaS applications, platform services, and infrastructure ... minimize disruptions and maintain service continuity throughout the change ...
a year ago