... updated on Autotask. Responsibilities Service Delivery: Delivers quality work ... years’ experience in IT Customer Service environment Minimum 3 years’ Infrastructure experience ... in an IT services company Intermediate DC facilities. ...
10 months ago
... escalations in line with defined service level agreements (SLAs) and industry ... take proactive measures to improve service delivery and operational efficiency. Collaborate ... , such as infrastructure, and core services, to ensure seamless coordination and ...
10 months ago
... , driving continuous improvement in service quality and customer satisfaction. ... to Microsoft cloud services, including SaaS applications, platform services, and infrastructure ... minimize disruptions and maintain service continuity throughout the change ...
10 months ago
... , including pre-sales and professional services, to escalate and resolve complex ... issues, driving continuous improvement in service quality and customer satisfaction. The ...
10 months ago
... includes Managed Support Services, Procurement, Projects and Hosting services. A key outcome ... internal teams to support effective service delivery. Manage client expectations and ... of profitability of projects and services Coaching and Mentoring Peer coaching ...
10 months ago
... : Evaluate emerging technologies, products, and services to identify opportunities for enhancing ...
10 months ago
... infrastructure role, preferably in a managed services or enterprise IT environment with ...
10 months ago
... AWS, Stateless architecture design, Micro Services and the understanding of the ...
a year ago
... own suite of operational services to meet business and ... troubleshooting issues with core services and systems and finding ... minimize downtime and ensure that services remain available to users. ... improved delivery of core services by keeping up to date ...
10 months ago