... decision-making skills products and services • Solution driven attitude ( ... QA • Agent resources • Agent performance management • • Kiosk maintenance • Customer Queries • Agent Performance ... HR and disciplinary actions • Customer contact and query resolution Ms ...
4 days ago
... (3 Team Leaders and circa 60 Agents). You will report directly into ... working knowledge of the Financial Services Sector. · Training, Coaching and People ... communication skills · Strong interpersonal skills · Customer and quality focused · Good conceptual ...
4 days ago