... Excel, Word and • Customer and quality focused Sound and ... QA • Agent resources • Agent performance management • • Kiosk maintenance • Customer Queries • Agent Performance evaluation ... • HR and disciplinary actions • Customer contact and query resolution Ms ...
8 days ago
... (3 Team Leaders and circa 60 Agents). You will report directly into ... communication skills · Strong interpersonal skills · Customer and quality focused · Good conceptual ...
8 days ago