... : Long Term Insurance sales experience Call Centre background 2 - 5 years insurance experience or ...
11 months ago
... email management) • Monitoring immediate first call resolution within the claims department ... enhancements to processes. • Monitoring of call pause procedures and availability within ... together with managing the contact centre. • Proactively ensure the most ...
10 months ago
... , response time, first call resolution, customer satisfaction, and agent productivity, and/or ...
a year ago