... Monitoring the team and agent performance through blended/dialer ... Present, explain and gain support for changes to the ... . Constant monitoring of agent activity to ensure maximum ... Continually analyze campaign and agent performance to identify opportunities ...
2 years ago
... Monitoring the team and agent performance through blended/dialer ... Present, explain and gain support for changes to the ... . Constant monitoring of agent activity to ensure maximum ... Continually analyze campaign and agent performance to identify opportunities ...
2 years ago
... chooses a course of action. Monitors agents and supervisors progress towards goals ... stakeholders. Quality Assurance and Query Support: Conducts quality assurance assessments of ...
2 years ago