Description: The Quality Assurance Analyst (QA) is responsible for assessing the quality of the ... , creating and implementing call center quality processes and procedures; as well ... of call monitoring formats and quality standards. Performs call monitoring and ...
a year ago
... and actionable insights. Compliance and Quality Assurance: Ensure that all campaign activities ... and maintain rigorous quality assurance processes to uphold service quality. Qualifications and Requirements ...
a year ago
... : Team Supervision Claims Processing Coaching and Development Quality Assurance Customer Servicer Performance Metrics ...
a year ago
... center benchmarks metrics. Able to coach and develop subordinates. Strong ... projects. Advantageous Call Centre training & coaching experience Call handling & scripting Telephone ... of Objection handling script. Drive quality control and ensure corrective action ...
a year ago
... requirements and report findings Attend Quality Calibration sessions and ensure variance ... to incubation as per expectations Coach own Trainees on observed Knowledge ...
2 years ago
... . Support the Team Leaders with coaching, guidance, and mentorship to meet ... appropriate recommendations for changes. Oversee quality control and other compliance applicable ... closely with QA to ensure quality is never comprised, and non ...
a year ago