... the performance of our call centre. The QA will monitor ... recommendations for enhancements to training materials as needed ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call ...
a year ago
Description: Snr Call Centre Sales Manager Provide leadership over ... and continuous process improvement. Coordinate training on new or revised information ... language proficiency Min 3-5 years contact Centre operations management experience Experience in ...
2 years ago
... the performance of our call centre. The QA will monitor ... recommendations for enhancements to training materials as needed ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call ...
2 years ago
... to the Head of the Training & Quality Assurance department. The Quality ... functional requirements of the contact centre Ensure campaign KPIs are met ...
2 years ago
Description: MI Specialist Provide Data Analytics support in ... experience in the BPO /Contact Centre sector Direct experience in implementing ...
2 years ago
... receive full product and systems training. Responsibilities and expectations (not limited ...
3 years ago
... (Grade 12) 3+ years contact Centre Sales Management experience. 2+ year ... manage a team. Understanding Call center principles and practices Understands ... outbound projects. Advantageous Call Centre training & coaching experience Call handling & scripting ...
a year ago
... the performance of our call centre. The QA will monitor ... recommendations for enhancements to training materials as needed ... Participates in design of call monitoring formats and quality ... call calibration sessions for call center staff. Provides feedback to call ...
a year ago
... Lead and manage a team of Call Centre Sales Agents to achieve exceptional ... results. Min 2 years contact Centre Team Leader experience BPO experience ... day shift employees Strong contact Centre operations know how Effective people ...
2 years ago
... Description: Inbound customer service call center agent needed for Airline ... company RESPONSIBILITIES: Receive calls from customers / passengers Deal ... (1) to four (4) years’ experience in a Call Centre Environment Travel or relevant qualification ...
2 years ago
... -term insurance NQF4 ideal 2 years call centre sales experience 1 year warranty/VAPS ...
2 years ago
... sales targets in an outbound call centre environment. During a Typical Day, You ...
2 years ago
... and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that ... and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that ... in a leadership role, in contact centre sales Must be technologically savvy ...
2 years ago
... innovative and customised contact centre solutions from South ... Johannesburg to confidently deliver training that continuously improves ... existing agents. Responsibilities Facilitate training group as per Client ... is less than 5% Take Calls for minimum 4 hours ...
2 years ago
... and maintain all outbound activity call sloping strategies. Design, monitor and ... as a Dialer administrator in a Contact Centre is required Familiarity with reporting ...
2 years ago
... delivering innovative and customised contact centre solutions from South Africa to ... for their future. Transform cold calls and customer inquiries into warm ... . Weekly and monthly incentives. Comprehensive training and ongoing professional development. A vibrant ...
a year ago
... delivering innovative and customised contact centre solutions from South Africa to ... salary and commission structure. Comprehensive training and ongoing professional development. Opportunities ...
a year ago
... delivering innovative and customized contact centre solutions from South Africa to ... . Provide adequate supervision, coaching and training to employees to ensure orders ...
2 years ago
... Johannesburg to confidently deliver training that continuously improves ... existing agents. Responsibilities Facilitate training group as per Client ... for various industries Conduct Training Needs Identification as ... is less than 5% Take Calls for minimum 4 hours ...
2 years ago